The world doesn’t seem to be up to the challenge of supporting a large remote workforce. As we have seen, in the current pandemic situation, enterprises are struggling to come up with strategies to tackle this. Businesses across the globe are feeling anxious as there is little clarity around the impact of employee performance when working from home. The top priority for I&O leaders today is to get remote workers up and running, with minimum disruptions to their workspace experience. An even bigger challenge is how the Service Desk can support higher trouble ticket volumes. How can they possibly cater to employee requests while they are also working from home?
The need of the hour is Self-healing End User Experience Management (EUEM), a proactive and autonomous approach that provides IT support before a bulk of the requests hit the Service Desk agents. A truly ‘ticketless experience’ is what an average employee yearns for. Let’s see how a Self-healing Digital Experience Monitoring (DEM) tool can also help remote workers and Service Desk teams.
Proactively Troubleshoot Business-critical Endpoints
A good DEM/EUEM tool will provide maximum coverage for the most commonly occurring system faults and application issues. It performs periodic health, performance and compliance checks and proactively fixes issues on customer-facing endpoints to ensure optimum endpoint availability during business hours.
Consider employees working from home are struck by the most common machine issue – system slow down. Without the technical knowledge of how to speed up the system, they are going to be frustrated with a sluggish laptop. This has a direct impact on their deliverables and business is adversely impacted. A proactive EUEM tool will autonomously initiate a disk cleanup, memory cleanup, disk defragmentation, and in turn, speed up the system instantaneously.
There are several other use cases like troubleshooting productivity, anti-virus, and email applications, as well as document readers that can help the remote worker sail smoothly through their workday without any bottlenecks or hiccups. Consider a scenario where MS Outlook crashes for an employee. EUEM tools can perform a root cause analysis and identify the cause of the crash. It autonomously triggers the repair PST functionality that will easily fix corrupt or inaccessible PST files on the device, thus restoring the mailbox for that employee.
Self-heal Devices with Offline Availability
Self-healing promotes a ticketless experience for employees by empowering them to take control of their endpoints. Typically, a self-heal desktop or mobile application installed on the employee’s machine has a pre-packaged knowledge repository for autonomous remediation of incidents. 100% offline availability is the cherry on top as employees are fully covered against incidences, even without adequate network availability. This reduces the incoming trouble tickets for the Service Desk teams, allowing them to focus on more strategic initiatives within the organization.
Employee Onboarding Made Simpler
Business mustn’t stop for anything, and certainly not for disruptions in the physical workspace. EUEM tools with workflow capabilities can simplify and speed up asset allocation, account creation, software licenses, compliance, permissions and more for new employees. Organizations wanting to allow their desktop users to work remotely using a new laptop can benefit from these capabilities.
Secured Workspace Experience
With a EUEM tool in place, it is easier to have a unified view of all the enterprise endpoints. The tool helps track rogue access and prevents attacks. Employees can work in a secured workspace while they are in transit, in the office or working from home. The tool proactively checks for group policies, anti-virus definitions, and OS patch status ensuring everything is up to date.
If you are like the many other companies looking to go fully remote with their employee workspaces, you must explore and invest in an end user experience management tool that supports this transformation. This can certainly keep employee productivity and business outcomes in good shape. The time has come to do away with centralized and restrictive workspaces and embrace digital capabilities. ignio™ AI.DigitalWorkspace can help. Visit https://digitate.com/ignio-ai-digital-workspace/ to learn more.