Digital Transformation of Utility Operations with ignio™ AI.ERPOps
Improving resiliency and profitability for the largest global independent power producer
For a B2C enterprise with a substantially large consumer base that is growing, any problem which has a direct impact on revenue generation and customer experience, even if it is a small percentage, can result in major losses. Reasons can be aplenty such as, incorrect invoicing, missed payment processing, unavailability of service delivery, human errors owing to manual operations and so on.
With ignio, the customer was able to:
- Achieve near zero incorrect invoices and avoid penalties
- Improve customer experience
- Reduce revenue leakage