Accelerate your ITOps transformation with enhanced products and solutions

Comprehensive and easy-to-use software to streamline IT operations, while achieving greater resilience and agility, on-premises or on-cloud

The larger and more complex your IT landscape becomes, the more resources it needs to ensure seamless uptime.

Digitate can help. Powered by AI technologies and with multi-cloud support, our latest release, Dragon, includes new features and solutions to help ITOps become more autonomous, resilient, and agile.


Introducing focused solutions to accelerate your journey towards the autonomous enterprise

We know the idea of installing a full-scale enterprise AI solution can be intimidating in today’s increasingly complex technology environments. So we’re making it easy with a new class of pre-packaged solutions that leverage the power of our award-winning ignio™ software to focus on specific use-cases. They empower organizations of all sizes to innovate while limiting installation time and resources, for a quicker path to value.

The out-of-the-box Digitate solutions – IT Event Management, Business Health Monitoring, Business SLA Prediction, and IDoc Management for SAP – represent some of the most popular use cases for companies that want to maximize uptime and user experience, while reducing administrative overhead.

Avoid alert fatigue and needless effort with more efficient event management

Digitate’s IT Event Management is an AI-driven, complete solution for event noise reduction, precise root cause analysis and autonomous resolution of incidents. It provides a closed-loop solution that predicts, prevents, and remediates incidents to ensure continuous business availability.

Highlights

  • Alert noise reduction
  • Precise root cause analysis and self-healing – with zero human intervention
  • Automated or assisted incident resolution
  • Prediction of future events
  • Proactive event management

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Assure always-on store operations

Digitate’s Business Health Monitoring Solution for Retail is a proactive health monitoring solution to check health of retail stores and e-commerce sites, and automatically diagnose and resolve unhealthy components. It uses AI-diagnosis techniques to ensure smooth retail operations and high-quality customer experience.

Highlights

  • A single pane of glass to view the health of all retail sites (stores and warehouses) plus e-commerce sites
  • Proactive supervision of data flows for business transactions
  • Convenient geographic and hierarchical drill-down views

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Uphold your business SLAs with AI-powered monitoring and predictions

Digitate’s Business SLA Prediction is a proactive workload management solution to predict delays in business processes, give ahead-of-time notifications, and provide recommendations to prevent outages and SLA violations.

Highlights

  • Predicts business processes and adapt in real time
  • Detects and predicts impact of failures, delays, and anomalies
  • Gives early notifications of SLA violations along with available time to act​
  • Goes beyond predictions and recommends corrective actions

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Keep your SAP message delivery on track

Digitate’s IDoc Management Solution for SAP is a comprehensive, IDoc management solution to detect, prioritize, diagnose, and resolve IDoc errors. It uses intelligent automation techniques to achieve flawless business data communications for your SAP operations. It also provides an intuitive executive dashboard that provides bird’s-eye view of IDocs for the entire SAP landscape. ​

Highlights

  • Comprehensive Dashboard – inbound & outbound Idoc view alog with summary reports by business process, error codes, IDoc status and more
  • Prioritization of IDoc errors based on financial implications
  • Root cause analysis
  • Autonomous resolution of IDoc errors with reprocessing

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Enhanced, more user-friendly product suite across ITOps, DevOps and BizOps

To streamline the complexity of modern technology management, the Dragon release of Digitate’s ignio™ product line has gone through a major refresh for easier setup and use, and broader functionality. Powerful machine learning algorithms expand our software’s industry-leading abilities to detect, diagnose, and autonomously fix issues, or offer helpful suggestions during manual resolution.

Many of the closed-loop automation functions have been centralized and given more intuitive, user-friendly interfaces, along with a mobile app. A new observability module is introduced as a part of the ignio™ AIOps product. Further, ignio™ AIOps now offers multi-cloud support with leading providers such as Microsoft and Amazon.

More access and easier use for ignio™ AIOps

Updates in the Dragon release to the flagship ignio™ AIOps product enhance resilience, performance, and governance.

Features

  • New observability and monitoring features with insightful visualization, boosting availability through early detection of issues
  • Central solution for autonomous operation across hybrid environments
  • Identification and remediation of IT policy compliance risks, with more than 5,500 out-of-the-box compliance controls
  • Mobile access to all insights, notifications, time-critical incidents and predictions

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A single view to monitor all your IT components

ignio™ Observe, a new module within AIOps, is a comprehensive monitoring tool that provides AI-powered, real-time observability across all components of your infrastructure. It draws on industry-leading machine learning algorithms to swiftly mine and analyze millions of log lines and come up with system blueprints that highlight possibly problematic behaviors.

Unlike many other monitoring tools that merely report what’s going on in an IT landscape, ignio™ Observe actually predicts system issues and offers solutions. Then it can either act on them autonomously or support human-led resolution. Users gain end-to-end visibility to monitor, troubleshoot, and prevent business-critical incidents early and reduce ticket volumes, ultimately delivering greater efficiency and a better customer experience.

Features

  • Historical log mining and real-time log monitoring
  • Machine learning algorithms that learn to recognize patterns of normal and problematic operation
  • Metrics, availability, and network monitoring
  • Powerful and insightful visualization
  • Auto-resolution of tickets

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Seamless cloud operations for any configuration

Organizations everywhere are turning to the cloud for greater reach and surge capacity. Yet cloud administration brings its own challenges. ignio™ AIOps for Multi-Cloud autonomously detects, analyzes, and remediates infrastructure, applications, and cloud resources across hybrid environments.

It identifies cloud waste based on configuration, usage, and cost, and intelligently detects cloud resource and access sprawl, eliminating unnecessary costs and security risks.

Features

  • Detection and elimination of cloud waste and cloud sprawl
  • Proactive identification of access sprawl
  • Proactive health checks and event management for the cloud environment
  • Pre-built, extensible automation libraries to work with IaaS and PaaS systems

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More AI power for ignio™ AI.ERPOps

The newest version of ignio™ AI.ERPOps enhances its AI/ML capabilities and expands its use case catalog while improving usability.

Features

  • Improved AI algorithms to manage Solution Manager alerts and perform analytics on KPI metrics
  • More than 250 pre-installed use cases
  • Functional and Web UI health checks
  • SAP HANA database monitoring
  • Integration with popular ITSM tools including ServiceNow, Cherwell, and Remedy

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ignio™ AI.Workload Management moves beyond workload processes

Updates to ignio™ AI.Workload Management include expanded monitoring and prediction capacities. A centralized portal lets users manage a wide range of IT processes, not just batch jobs.

Features

  • AI-based workload monitoring and predictions for batch jobs, transactions, orders, and requests
  • A new lightweight dashboard with a special focus on AI-powered monitoring and anomaly detection
  • Advanced operations console with access to various levers for corrective actions
  • Simpler implementation – no need for complex adapters

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Configure your digital workspace in more detail

The latest version of ignio™ AI.Digital Workspace delivers an end-user focused digital experience. It offers improved data collection as well as transfers, enhanced 3600 dashboard views, and broader technology coverage for actions.

Features

  • Better control over configuration and customization of remediation actions
  • Supports additional use cases related to ZScaler, Cisco AnyConnect, MS Teams, OneDrive, Outlook, and custom use cases through a submission process
  • 80 new data points available through APIs for third-party consumption

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Smoother software testing with ignio™ AI.Assurance

ignio™ AI.Assurance expands its capabilities beyond web and desktop testing in the Dragon release.

Features

  • Autoscan for web and desktop applications
  • Autonomous testing for mobile (Android web app), PDFs, and API testing for Swagger 2 and 3
  • Autonomous generation of input data sets using random or field-specific algorithms
  • Smart test data assist for validations using AI/ML capability to provide deep insights into what to test

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Smarter spending with AI-driven Cognitive Procurement

With the new release, ignio™ Cognitive Procurement helps your organization use its funds more effectively and reduce risk through enhanced spend monitoring and supplier observability. It can serve as a second line of defense beyond standard e-procurement solutions, providing insights and recommendations at the transaction and supplier level.

Features

  • Keep an eye on all purchase requests, purchase orders, and invoices 24×7 with 48 built-in controls to detect and predict anomalies
  • Assess supplier reliability through a new Supplier Analysis module, which continuously analyzes enterprise and market data
  • Monitor business performance through 28 KPIs

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For more information on how Digitate can help make your operations more autonomous, reliable, and agile, click here.
Interested in seeing Digitate solutions in action? Click here to request a demo.