Intelligent Alerts Management

Q1 2019

The problem of receiving too many alerts has been the bane of enterprise IT operations for decades with increasingly complex systems comprising hardware devices, virtual machines, middleware, and applications sending out a flood of alert notifications. So many alerts that the helpdesk/operations teams cannot possibly analyze all of them. A great deal of time is spent in sifting through the noise to uncover legitimate alerts. More importantly, the high alert volume carries the risk of drowning out critical alerts that need urgent attention.

How can a company filter out the noise to resolve the truly important alerts?