Leading utility company transforms workload process with ignio™
Improved SLA compliance and improved workload management.
For utility service providers and retailers, key business functions like compiling meter readings, invoice generation, payment processing, and customer request processing need to run smoothly. These functions rely on workload automation to execute a series of associated IT tasks (batch processes) in a timely manner and ensure business continuity. Any failure or delay in these batch processes causes operational issues, interfering with the customer experience and revenue streams
With ignio, TCS achieved:
- 2-3 Hours of look-ahead time for any business SLA failure
- >95% reduction in customer complaint tickets
- €5 million per year revenue loss prevented
