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Today, enterprise systems lack a comprehensive and unified view of their IT estate. Absence of this contextual awareness often impacts decision making in all aspects of IT operations. Also, the effectiveness of IT operations inherently relies on intuition and tacit knowledge, making them costly, time consuming, of variable quality, and extremely difficult to scale to today’s volumes.
In this paper, we present ignioTM’s ability to provide a “360-degree Context” of an enterprise’s IT landscape and how this “system context” forms the foundation for all ignioTM functionalities and is central to all lifecycle services of IT operations.