In this era of digital transformation, automation is one of the foundational pillars for success. In fact, the analysts at McKinsey Research have estimated that half of the current work activities could be automated, freeing up employees for other, more meaningful efforts. Though the early adopters have managed to achieve significant value, other organisations find themselves on the unsteady footing and unable to scale the benefits. If they do not realize the gains they had hoped for, they become frustrated at having wasted time and money. To avoid these issues, it is helpful to understand where organisations get it wrong.
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