Omdia with Digitate:

Improving Technical Support is Vital in Delivering Great Employee Experiences
2021

Did the pandemic reveal gaps in your employee experience? You are not alone; the pandemic has made businesses reprioritize their digital transformation agendas to meet the needs of a workforce that is working remotely. Improving technical support and the employee experience have become areas of key focus for businesses around the world.

This Omdia report looks at why tools and practices that help improve technical support are so important in optimizing employee experiences.

Some of the key findings include:

  • Improving employee support and experiences is an important business priority.
  • Improving technical support will be vital to improving user experiences.
  • People, process, and technology all play an important role in improving employee experience and technical support.

Download the complimentary report and find out how ignio AI.Digital Workspace can help with your organization’s productivity today!

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