Data Privacy Notice

ignio Privacy Notice

Confidentiality Statement

This document contains confidential information of Digitate- A Tata Consultancy Services Venture, which is provided for the sole purpose of permitting the recipient to evaluate the information submitted herewith. In consideration of receipt of this document, the recipient agrees to maintain such information in confidence and to not reproduce or otherwise disclose this information to any person outside the group directly responsible for evaluation of its contents, except that there is no obligation to maintain the confidentiality of any information which was known to the recipient prior to receipt of such information from Tata Consultancy Services Limited, or becomes publicly known through no fault of recipient, or is received without obligation of confidentiality from a third party owing no obligation of confidentiality to Tata Consultancy Services Limited.

RELEASE HISTORY

The following table displays the released version details.

Cookie Name Description Cookie Category Website Name Expiry
_ga It is used for visitor tracking. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. Third Party Performance (Google Analytics) digitate.com Persistent (2 years)
_gid This cookie is used to store “Session ID” and to group the entire session’s activity together for each user. Third Party Performance (Google Analytics) digitate.com Session
_gat This cookie is used to throttle the request rate – limiting the collection of data on high traffic sites. Third Party Performance
(Google Analytics)
digitate.com Session
WT_FPC This cookie is used to track and report on visitor behavior on a site for performance improvement Third Party Performance digitate.com Persistent
_bizo_bzid,
_bizo_cksm,
_bizo_np_stats
This cookie name is associated with a B2B marketing platform. This is a Targeted advertising cookies from LinkedIn. Third Party digitate.com Session
__atuvs This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. Third Party Functionality digitate.com Session (30 minutes)
__atuvc This cookie is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. Third Party Functionality digitate.com Persistent (2 years)
PHPSESSID This cookie is generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. Strictly Necessary digitate.com Session
LtpaToken This cookie name is associated with Lightweight Third-Party Authentication technology used in TCS.com. It enables automatic user login over multiple servers. Third Party Strictly Necessary digitate.com Session
AMCV This cookie is used to identify a unique visitor. Third Party Persistent (Adobe) digitate.com Persistent (2 years)
s_cc This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to “True”). digitate.com digitate.com Session
s_sq This cookie contains information about the previous link that was clicked on by the user. Third Party Session (Adobe Analytics) digitate.com Session
s_nr It stores date of visit and if visitor is new or returning. Third Party Session (Adobe Analytics) digitate.com Session
s_ppv,
s_ppvl
Store information about percentage of page displayed Third Party Performance (Adobe Analytics) digitate.com Session
sc_dslv,
sc_dslv_s
Determines the number of days since a user last visited your site, and captures this information in an Analytics variable. Third Party Performance (Adobe Analytics) digitate.com Persistent
gpv_pn Captures the value of an Analytics variable on the next page view. Third Party Performance (Adobe Analytics) digitate.com Session
mbox This cookie uses to give website operators the ability to test which content is more relevant to visitors. Third Party Performance (Adobe) digitate.com Session
_mkto_trk This cookie is associated with an email marketing service provided by Marketo. This tracking cookie allows a website to link visitor behavior to the recipient of an email marketing campaign, to measure campaign effectiveness. Third Party Performance (Adobe) digitate.com Persistent (2 years)

HOW TO CONTROL COOKIES

Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, certain browser allow to block or delete cookies by clicking Settings > Privacy > Cookies. To find information about specific browsers, please visit the browser developer’s website.

HOW WE WILL USE INFORMATION ABOUT YOU

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we have entered into with you providing you ignio and website services.
  • Where we need to comply with a legal obligation.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal data in the following situations, which are likely to be rare:

  • Where we need to protect your interests (or someone else’s interests).
  • Where it is needed for official purpose like audit, security and privacy incident.

SITUATIONS IN WHICH WE WILL USE YOUR PERSONAL DATA

The situations in which we will process your personal data are listed below:

  • Authenticate your user when accessing ignio;
  • Monitor the actions that you have performed during the usage of ignio and related services;
  • To create, enable and mantain your account to log support requests for ignio;
  • Identifying your user within ignio;
  • Notify you of access to your ignio account, managing the product capabilities that you have uploaded/downloaded from store;
  • Data collected through cookies is used to monitor accesses to ignio for usage, security and regulatory purpose;
  • To protect the security and safety of our website;
  • To communicate with you and personalize our communications with you;
  • To include you in our marketing campaigns and communications including promotional events, offers, mailers, opt-out information.

Some of the above grounds for processing will overlap and there may be several grounds, which justify our use of your personal data lawfully.

  • If you fail to provide personal data
  • If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you to use ignio for intelligent automation, or we may be prevented from complying with our legal obligations.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DATA SHARING

We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal data outside the EU/EEA. If we do, you can expect a similar degree of protection in respect of your personal data.

Why might you share my personal data with third parties?

We will share your personal data with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?

”Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. We use service providers for example for the hosting of parts of our website and for the support ticketing system.

How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal data in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

When might you share my personal data with other entities in the group?

We will share your personal data with other entities in our group as part of our regular reporting activities on product performance, for system maintenance support and hosting of data, for product support activities.

What about other third parties?

We may share your personal data with other third parties. We may also need to share your personal data with a regulator or to otherwise comply with the law.

Transferring information outside the EU/EEA

We will store the personal data we collect about you in the countries listed in the table in order to perform our contract with you. There is an adequacy decision by the European Commission in respect of those countries. This means that the countries to which we transfer your data from EU are either deemed to provide an adequate level of protection for your personal data, or we take adequate measures to keep your privacy intact.

However, to ensure that your personal data does receive an adequate level of protection we have put in place the following appropriate measure/s to ensure that your personal data is treated by those third parties in a way that is consistent with and which respects the EU/EEA laws on data protection: encryption, masking as appropriate. If you require further information about these protective measure/s, you can request it from ignio.privacy@digitate.com or from our Data Protection Officer.

DATA SECURITY

We have put in place measures to protect the security of your information. Details of these measures are available upon request.

Third parties will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate technical, organizational and security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

DATA RETENTION

HOW LONG WILL WE USE YOUR INFORMATION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which is available from product support team. The contact details of support team are mentioned in the contact us section. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer a ignio user or hold valid product contract we will retain and securely destroy your personal data in accordance with our data retention policy.

RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

YOUR RIGHTS IN CONNECTION WITH PERSONAL DATA

Under certain circumstances, and applicable law you have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to another party.

If you want to exercise a data subject right please contact at ignio.privacy@digitate.com.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

RIGHT TO WITHDRAW CONSENT

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact product support team. The contact details are mentioned in contact us section. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

DATA PROTECTION OFFICER

TCS has appointed internal Data Protection Officers who can be contacted for any questions or concerns about TCS’ privacy policies or practices. Depending on your location, you can refer to:

Data Protection Officer for United Kingdom and Ireland | DPO.uki@tcs.com

Data Protection Officer for Continental Europe | DPO.Europe@tcs.com

DATA PROTECTION SUPERVISORY AUTHORITY

If you’re not satisfied of how we process your personal data and the processing of your personal information is subject to the EU GDPR, you can lodge a complaint at any time to our Data Protection Officers or to the relevant data protection supervisory Authority; you can find the complete list of the European Authorities here.

CHANGES TO THIS PRIVACY NOTICE

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.

CONTACT

If you have a privacy concern, complaint or a question regarding this privacy statement, please direct it to the Chief Privacy Officer of Tata Consultancy Services at cpo.tcs@tcs.com