IDoc Management for SAP
Monitor, prioritize, and fix IDoc errors autonomously
Benefits
Achieve flawless business data communications for your SAP operations
Digitate’s IDoc Management Solution for SAP is a comprehensive IDoc management solution that monitors IDocs across the entire landscape, identifies issues, prioritizes, and resolves autonomously. It also provides an intuitive dashboard that gives a bird’s eye view of all IDoc communications. It uses intelligent automation techniques to minimize risk, optimize supply chain and ensure business continuity.
Optimize supply chain operations
IDoc Management promotes flawless business data communications for SAP operations. It can help avoid business losses and maintain business continuity by reducing mean time to detect (MTTD) and improving mean time to resolve (MTTR).
Ensure business continuity and minimize losses
The IDoc Management solution from Digitate not only monitors the entire SAP landscape’s IDocs autonomously as scheduled, but also prioritizes the errors based on financial value, and provides automatic fixes. Its intuitive dashboard gives a birds eye view of the entire SAP landscape
De-risk operations
IDoc Management reduces human dependency for multiple functions, thus minimizing manual errors. This also reduces the overall dependency and delays caused due to SLAs and tacit knowledge of experts, enabling fast and autonomous SAP operations
Capabilities
Monitor IDocs, identify IDoc errors, prioritize them and resolve autonomously to optimize supply chain operations
Monitor IDocs proactively
Monitors IDocs autonomously with zero human touch. It checks the system interface health for past x minutes/hours based on the scheduled frequency.
Identify IDoc errors and prioritize based on financial impact
Not only identifies the IDoc errors but also finds the root cause. It further prioritizes the errors for resolution, based on the financial impact determined through the critical business processes.
Take autonomous corrective actions
Auto-resolves and reprocesses the failed IDocs or provides recommendations to fix. In other cases, issues will be auto-assigned by the solution to manual queue for faster resolution.
Visualize IDocs across the enterprise with an unified view
An Executive Dashboard provides interactive graphs along with detailed reports that highlight the impacted IDocs across dimensions.
Get the right notifications to the right stakeholders
Informs the key stakeholders based on the dashboard output. It also notifies select stakeholders, in case of critical issues for faster analysis and decision making for fixes.
Integrations
SAP-certified integrations
- Certified by SAP for integrations with SAP ECC and S/4 HANA
- Ready integration with popular ITSM tools including ServiceNow, Cherwell, and Remedy
Resources
Learn more about IDoc Management for SAP from Digitate
Solution Brief
Read about the IDoc Management solution in brief.
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Infographic
Understand the basics of IDoc Management visually.
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Customer success story
See what our customer experienced.
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