Technology Integrations

This section provides details of the different types of integrations that ignio™ supports. ignio provides an extensible framework for building integration adapters to all such technologies. The below section provides a list of all tools where pre-built integration adapters are available.

1. ITSM tools

a. ignio enables touch less and end to end automated operations by supporting bi-directional integration between enterprise IT service management systems

  • ignio pulls work orders (service requests, change requests, incidents) from enterprise systems into ignio
  • Supports structured and unstructured content in work orders
  • Enriches or updates enterprise systems upon completion of work autonomously

b. Out of the box support for major industry leading ITSM tools such as

  • ServiceNow
  • BMC Remedy
  • Cherwell
  • Micro Focus Service Manager (earlier HPSM)

2. Monitoring tools

a. ignio seamlessly integrates with monitoring tools for automated processing of alerts and building the context by analyzing the system behavior

  • Receives work orders in form of alerts from monitoring systems via REST Service calls, Email or SNMP Traps
  • Triggers ingestion of system behavioral data based on pre-defined schedule or upon detection of an event

b. Out of the box support for

  • ScienceLogic
  • Zabbix
  • Cisco DNA Center
  • Microsoft System Center Operations Manager (SCOM)
  • Nagios
  • SolarWinds
  • AppDynamics

3. CMDB tools

a. Leverages data from CMDB to build a 360-degree view of the enterprise ignio™

b. Consumes inventory data and links it to relationships and behavioral data to provide an end to end view of enterprise IT landscape

c. Out of the box support for

  • ServiceNow CMDB
  • BMC Atrium CMDB
  • Micro Focus UCMDB (earlier HP uCMDB)

4. Identity and Access management tools

a. Supports integration with Enterprise Identity Management tools and directories for user access management

b. Supports integration with external PIM/PAM systems for credentials management of target systems

c. Out of the box support for

  • PingFederate
  • Okta
  • WSO2
  • Keycloak
  • Azure AD
  • SiteMinder
  • CyberArk
  • BeyondTrust PowerBroker
  • PrivX
  • Thycotic
  • HP ManageEngine Password Manager PRO

5. Collaboration Tools

a. Integrates with chat messengers, emails, and collaboration tools to ensure the Ops team is always well informed on key events that matter to them by helping them get notifications over email, SMS, or phone.

b. Out of the box support for

  • Slack
  • MS Teams
  • PagerDuty

6. Discovery Tools

a. Integrates with auto-discovery tools to help build the context or 360-degree view quickly and keep the blueprint always current and updated. This makes the blueprint a highly reliable single source of truth and helps users take quick and accurate decisions based on it.

b. Out of the box support for

  • Device42

7. Network Management Tools – Cisco DNA Center

a. ignio AIOps & Cisco DNA Center integration offers a solution that leverages the complimentary offerings of both products and provides a complete, end to end, holistic, and unified view of IT Operations from Applications to Network

b. Changes the operations to from reactive to proactive and brings in certainty using ignio’s AI/ML engine

c. Enhances end users QoS

d. Handles incidents and self-heals incidents by identifying the root cause and applying fix automatically without human interventions, reducing MTTR

e. Schedules periodic “Ready to Start Business” health checks and proactively fixing any problem to avoid outages

8. Technologies under Management

ignio provides out-of-the-box automation and management capabilities for a host of technologies. This section provides a list of all such technologies. ignio also provides an integrated development environment ignio Studio where out of the box technologies can be extended and new technology capabilities can be easily built.

Web and Application Servers

  • Apache HTTP Server
  • Microsoft IIS
  • Tomcat Application Server
  • Oracle WebLogic Application Server
  • IBM WebSphere Application Server
  • WildFly Application Server
  • RedHat JBoss Enterprise Application Platform

Messaging Oriented Middleware (MOM) Products

  • IBM MQ
  • ActiveMQ

Database Technologies

  • Oracle Database
  • Microsoft SQL Server
  • IBM Db2

Operating Systems

  • RedHat Enterprise Linux
  • SUSE Linux Enterprise Server
  • CentOS
  • Microsoft Windows

Virtualization Technologies

  • VMware vSphere
  • Microsoft Hyper-V

Storage and Backup Technologies

  • Cisco MDS 9K
  • Dell EMC VMAX 10K, 20K, 40K
  • EMC VNX 5K, 7K
  • EMC NetWorker
  • Veritas NetBackup
  • Commvault

Network Technologies

  • Cisco ASA Firewalls
  • Cisco L2 Switch
  • Cisco L3 Switch
  • F5 Load Balancer

Cloud Providers

  • AWS
  • MS Azure

Messaging Tools

  • Microsoft Exchange Server
  • Microsoft Office 365