Digitate Advances Agentic AI Platform to Accelerate Enterprises Towards Autonomous, Ticketless IT and Business Operations
New release launches purpose-built AI agents for IT and SREs as well as AI Assistants for CIOs to tackle complex enterprise tasks
SANTA CLARA, Calif., June 4, 2025 – Digitate, a leading global SaaS provider of AIOps solutions, today announced the launch of its latest release designed to help IT and business leaders materialize their vision of autonomous enterprise and ticketless operations. Built on ignio™ – a powerful Agentic AI platform for IT and business operations, the new release introduces a suite of AI agents capable of handling even the most complex IT and business tasks with speed and precision, supercharging employee productivity and elevating business resiliency to new heights.
“The complexity of today’s enterprises needs intelligent agents that can understand, decide, and act with autonomy,” said Rahul Kelkar, Chief Product Officer of Digitate. “With ignio, we envisioned a future of autonomous enterprises and pioneered the fusion of AI and automation from our very first release 10 years ago. Each subsequent release has empowered our customers to move away from reactive IT and step confidently into a world of proactive, self-driving ticketless operations. Our new Agentic AI platform and AI agents mark the next phase in this evolution, empowering CIOs, SRE teams, IT and business operations to harness the power of ignio’s agentic platform and AI agents to accelerate their autonomous enterprise journey.”
Digitate’s Agentic AI framework reimagines enterprise AI as a system of autonomous, goal-oriented, and context-aware agents. These agents operate independently or collaboratively, continuously learning from their environment, understanding intent, and making informed decisions — elevating enterprise IT from rule-based automation to intelligent autonomy.
Digitate’s initial AI agents will address the following specific IT functions and personas:
- AI Agent for IT Event Management: Designed to autonomously ingest, correlate, and prioritize millions of IT events in real time, this agent cuts through noise, identifies patterns, and flags actionable insights—transforming event chaos into clear operational intelligence.
- AI Agent for Incident Resolution: Built to intelligently resolve incidents across hybrid environments, this agent combines contextual understanding with autonomous execution. It handles known issues and adapt to emerging ones—significantly reducing mean time to resolution (MTTR).
- AI Agent for SRE: Tailored for Site Reliability Engineering (SRE) teams, this agent enhances observability and tracking across the enterprise tech stack, enabling hands-on support and proactive reliability management.
- AI Assist for CIO: Engineered for CIOs who require unified, high-level data from across the enterprise to make informed decisions about strategy, governance, business continuity, and cost optimization.
Starting today, Digitate will offer early previews of the new AI agents, with general availability to follow in the coming weeks. The AI agent for IT event management is now available for a free trial on Azure Monitor via Microsoft Azure Marketplace.
To learn more about Digitate’s new Agentic AI platform and AI agents, visit https://digitate.com/ai-agents/.
