The ROI case for autonomous IT operations
An independent study by Forrester Consulting found that Digitate ignio™ delivers a 185% return on investment and $6.61M in benefits over three years with payback in roughly 9 months. Below is where that value comes from, and what it could mean for your organization.
3-year impact summary
The business case, quantified
Every figure below comes from Forrester’s independent analysis of a composite organization modeled on real Digitate ignio™ customers not internal projections.
Risk-adjusted ROI over a three-year period.
Total quantified value delivered to a composite enterprise.
How quickly benefits outweigh implementation costs.
Reduction in downtime across monitored systems.
Why CIOs and CFOs are aligned on AIOps ROI
Enterprises adopting AI-driven operations face a familiar boardroom question: what is this actually worth? To answer it independently, Digitate commissioned Forrester Consulting to study organizations already running ignio™ AIOps and ignio™ AI.ERPOps and quantify the financial impact.
Forrester interviewed IT leaders across five organizations
and constructed a composite enterprise based on their
experiences. The study found significant reductions in
alert volume, faster incident detection and resolution, and measurable gains in IT productivity, security, and
compliance, delivering millions of dollars in quantified
business value.
For finance leaders, the takeaway is straightforward: autonomous operations is a documented value driver with a sub-12-month payback, not a cost-center experiment.
monitoringIllustrative impact on incident resolution time
Illustrative representation of relative incident resolution effort, directionally consistent with the MTTD/MTTR and downtime reductions identified in the Forrester TEI™ study.
Six ways ignio™ strengthens your bottom line
Each of these outcomes was identified by Forrester as a contributor to the $6.61M in benefits realized by the composite organization.
Fewer, smarter alerts
Autonomous monitoring filters out operational noise so IT teams focus only on the alerts that matter, cutting investigation time across the environment.
Faster incident resolution
Automated detection and remediation significantly reduce mean time to detect (MTTD) and mean time to repair (MTTR) across monitored systems.
Up to 90% less unplanned downtime
Proactive, AI-driven remediation reduces downtime on monitored systems, protecting revenue-critical services and the experiences that depend on them.
Higher IT team productivity
Automating repetitive operational tasks frees skilled IT staff to focus on higher-value initiatives instead of firefighting.
Stronger security and compliance
Continuous, autonomous operations improve audit readiness and reduce risk exposure across the IT estate.
Lower total cost of operations
Reduced incident volume and optimized infrastructure utilization contribute directly to bottom-line savings, quarter over quarter.
Estimate your organization's AIOps ROI
Adjust the inputs to reflect your environment and see a directional estimate of potential annual savings, benchmarked against the Forrester composite organization.
Your environment
These figures don't need to be exact — directional inputs are enough for a useful estimate.
Your projected impact
Based on the 90% downtime reduction and productivity gains identified in the Forrester TEI™ study.
This calculator provides a high-level, directional estimate for illustration only and does not represent a guarantee of results. Contact us for an assessment based on your enterprise-specific data.
See the full picture in one view
Based on customer interviews, independent analysis, and financial modeling, Forrester determined that a composite organization deploying ignio™ AIOps and ignio™ AI.ERPOps could realize sizable, quantifiable benefits. This infographic distills the highlights of that study into a single, shareable view useful for briefing your leadership team or board.
Frequently Asked Questions
What is the Forrester Total Economic Impact™ (TEI) study on Digitate ignio™?
It’s an independent study commissioned by Digitate and conducted by Forrester Consulting, examining the costs, benefits, flexibility, and risk of deploying ignio™ AIOps and ignio™ AI.ERPOps based on interviews with existing customers.
How was the 185% ROI figure calculated?
Forrester built a composite organization based on interviews with five Digitate customers, then modeled the quantified benefits against the costs of deploying ignio™ over a three-year period to arrive at a risk-adjusted 185% return on investment.
What's included in the $6.61M in benefits?
How long does payback take with ignio™?
The Forrester TEI™ study found that the composite organization achieved payback on its ignio™ investment in approximately 9 months.
Can I get an ROI estimate specific to my organization?
Yes. The interactive calculator above provides a directional estimate based on your inputs, and Digitate’s team can work with you on a tailored assessment using your enterprise-specific data.
