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Trust Center

Digitate policies on security, privacy, and licensing

The Digitate Trust Center is your one-stop source for all information about our policies protecting your data privacy and security, as well as our legal agreements and policies for licensed software, software as a service (SaaS), and service offerings.

Security
Agreements
Privacy
Security

As the trusted provider of enterprise applications and SaaS solutions to customers around the world, Digitate commits to the highest standards of security to safeguard our customers’ data, including SOC2 and ISO 27001 compliance and CSA STAR registry for cloud security.

SOC 2 Type 1 and Type 2 Compliance

Digitate is AICPA (American Institute of Public Accountants) SOC 2 Type 1 and Type 2 compliant. This means our data control objectives and activities meet SOC 2 criteria: Security, Availability, Confidentiality, Processing Integrity, and Privacy for Type 1 and Security, Availability, and Confidentiality for Type 2. 

ISO 27001 Certification

Digitate, a venture of Tata Consultancy Services (TCS), is governed by TCS’s Information Security Management System. This security framework is based on the globally recognized ISO 27001:2005 ISMS standard. TCS has been certified “Enterprise-wide” for ISO 27001:2013 security standards as well as for ISO 22301:2012 business continuity standards. Read more about Digitate’s ISO 27001 compliance here.

CSA STAR Certification

Digitate is certified to hold Level 1 status with the Cloud Security Alliance’s Security, Trust, & Assurance Registry (CSA STAR). The Cloud Security Alliance is the cloud service provider industry’s most powerful program for security assurance. Read more here.

Agreements

Agreements and policies for software as a service, licensed software and service offerings from Digitate can be found here. These agreements define the contractual relationship between you, the customer, and Digitate for each offering.

Software As A Service Agreement

Terms and conditions for Digitate’s software as a service offerings and support policy

Evaluation Agreement

Terms and conditions for Digitate’s software and software as a service offered for evaluation purposes

Partner Agreements and Policies

Terms and conditions and policies for Digitate’s partners and vendors

Website Policies

Policies applicable for Digitate websites

Software License Agreement

Terms and conditions for Digitate’s licensed software offerings and software support policy

Professional Services Addendum

Terms and conditions for professional services offered by Digitate in connection with Digitate’s software and software as a service offerings

Open Source Software Terms

Information about open source software contained in Digitate’s software and software as a service offerings

Privacy

Your privacy is important to us. Digitate believes it is important for you to know what personal data we collect from you, why we collect it, how we use it, and what rights you might be entitled to as a data subject or consumer.

Digitate Privacy Notice

Click here for our privacy policy applicable to the Digitate website, licensed software, SaaS offerings, and mobile applications.

Cookie Policy Notice

Click here for our cookie policy applicable to the Digitate website.

Digitate commits to protecting your privacy by complying with major global regulatory standards, including HIPAA and GDPR.

HIPAA Compliance

Digitate has achieved compliance with HIPAA, the Health Insurance Portability and Accountability Act, the U.S. regulatory standard for health information security and privacy. This compliance provides assurance to our customers that Digitate has implemented HIPAA-compliant policies, processes, and procedures to achieve technical, administrative, and physical safeguards to protect Personal Health Information (PHI).

GDPR Compliance

Digitate has achieved compliance with the General Data Protection Regulation (GDPR), the European Union’s privacy protection law, which applies to all organizations operating in or delivering services to the EU that collect, process, or store personal data. The GDPR compliance audit was also conducted by Deloitte Haskins & Sells LLP. This compliance assures our customers that Digitate adheres to the strict privacy protection standards required within the EU to safeguard personal data and uphold the privacy rights of EU citizens.

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Products

ignio AIOps

Redefining IT Operations with AI and Automation

ignio AI.Workload Management

Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

ignio AI.Digital Workspace

Autonomously Detect, Triage and Remediate Endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Solutions

Business Health Monitoring

Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

IDoc Management for SAP

Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

IT Event Management

Prevent outages with Predictive Intelligence and Autonomous Event Management

Business SLA Prediction

Never miss a business SLA with AI-powered monitoring and predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the Latest News and information about Digitate

Partners

Grow your business with our Elevate Partner Program

Academy

Evolve your skills and get certified

Contact Us

Get in Touch or Request a Demo

Request a Demo
Products

ignio AIOps

Redefining IT Operations with AI and Automation

ignio AI.Workload Management

Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

ignio AI.Digital Workspace

Autonomously Detect, Triage and Remediate Endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Solutions

Business Health Monitoring

Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

IDoc Management for SAP

Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

IT Event Management

Prevent outages with Predictive Intelligence and Autonomous Event Management

Business SLA Prediction

Never miss a business SLA with AI-powered monitoring and predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the Latest News and information about Digitate

Partners

Grow your business with our Elevate Partner Program

Academy

Evolve your skills and get certified

Contact Us

Get in Touch or Request a Demo

Request a Demo
 

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