White Papers and POV

Welcome to ignio White papers and Point of view library

Automating retail for the digital era

Orchestrating digital retail operations with systems like SAP retail solutions running on S/4 HANA calls for AI and automation-based solutions that can take operational oversight into their own hands. Such an automation solution must demonstrate reasoning and complex inference capabilities, which can get to the root cause of a failure & take actions autonomously.

Excel your ERP operations with automation

ERP operations are characterized by a number of bottlenecks and recurrent issues that intelligent automation solutions can easily remediate. Moreover, because ERP drives the core of business operations, it is crucial to find and automate parts of processes that contribute to the monotony and fatigue of remotely working employees.

Event management done right cuts incidents as well as MTTR

All organizations do event management. The question is how well it is executed. Although incident management gets the most attention, it is effective, closed loop event management across the full lifecycle that reduces the frequency and impact of incidents. Download the paper to know how the combination of AI and automation can drive game-changing improvements in the things that matter most to both IT and business and how Digitate’s IT Event Management solution helps achieve it.

Proactive Problem Management – Towards a Zero-Incident Enterprise

Enterprises are continually adopting new technologies that are faster, more scalable, and have a shorter time to market, to make their IT operations more agile and competitive. However, these changes tend to make the IT landscape more complex, increasing the probability of service disruption.This paper explores how proactive problem management, driven by machine learning, helps improve the resiliency and efficiency of enterprise IT enabling them to reach a zero-incident state.

Automation with a Business-Centric approach

Organizations are realizing the massive potential of intelligent automation and want to get it embedded into day-to-day operational routine to streamline the operations, curb the dependency on people, minimize the risk and expenditure, and improve business models, which in-turn will transform their business. For organizations using SAP, they need SAP specific expertise in automation, robust operating methods and tools that seamlessly enable work across a global team environment for faster digital transformation.

ignioTM AI.ERPOps Product Building Blocks

ignio AI.ERPOps is an intelligent automation product that helps organizations using SAP in having smooth operations. The product addresses various business challenges within SAP operations and are mainly categorized into 5 building blocks. The five areas are BASIS administration, Mass data handling, Supply chain operations, Compliance and Security and Manual service request handling. Embrace the power of intelligent automation and artificial intelligence to get more value of your SAP operations.

Injecting Intelligent Workload Management

In the modern digital business, where systems are expected to be up and running 24×7, keeping the core of the business in sync with the current state has become increasingly urgent – there is little room for playing catch-up, and workload management can no longer stay in the manual mode. Enterprises need their digital core to be agile, efficient, resilient, and silent – which calls for ahead-of-time visibility of processes and injecting intelligent automation into the modern workload management strategy.

AIOps – the difference between cloud survival and excellence

AIOps plays a critical role in how well large organizations can command, control, and optimize the effective use of cloud. Done right, AIOps can make the difference between enterprises merely surviving or actually excelling in IT cloud management. Interested in learning more about the top AIOps cloud use cases related to automation, operations management, and cost – to name just a few?

Opportunities and Challenges in Digital Re-imagination of Batch Systems

Ensuring stable batch operations is vitally important to keep businesses running and to help them grow and scale. Failure or delays in batch processing often have a direct impact on the next day’s business operations such as delayed invoice processing, incorrect reflection of available funds.


Enterprise Automation Strategy – Beyond The Obvious

Automation has been a part of Enterprises’ IT landscape for a very long time and in different shapes and forms. We have been automating tasks through scripts and various methods for as long as one can remember. Hence, like all other strategic initiatives, planning for automating the IT operations, needs an all-encompassing consideration of multiple aspects.


HBR Report

Harvard Business review

  • Efficiency and cost savings are the core driver of automation initiatives at most organizations.
  • Automation, combined with contextual intelligence, can provide a route to greater agility, reduced risk, a better customer experience, and stronger growth.


Innovations in Procurement Turns Intelligent with Command Center

In the digital world, organizations rightfully expect to procure faster, better, and cheaper through various channels. The challenge is to leverage multiple options in the market without compromising on quality and risking non-compliance. The solution—a Command Center approach that rediscovers ways of procurement monitoring through intelligent insights.


Autonomous Enterprise: The Case for AIOps

Adoption of AIOps has been slow owing to various reasons.

But with predictions of AI and Hyperautomation going to be one of the key strategic trends for 2021, how are organizations using or looking to utilize AIOps into their IT Operations?

Resiliency with Autonomous Operations and AIOps

Digital Transformation Journey towards

  • Enterprise resiliency via autonomous operations and AIOps
  • Transformation from people-centric to autonomous operations.


Learn Context

Today, enterprise systems lack a comprehensive and unified view of their IT estate. Absence of this contextual awareness often impacts decision making in all aspects of IT operations. Also, the effectiveness of IT operations inherently relies on intuition and tacit knowledge, making them costly, time consuming, of variable quality, and extremely difficult to scale to today’s volumes.

The Toolbelt Tasked with Empowering I&O leaders

We are in uncharted territory as individuals, communities and businesses. For most organizations the priorities during this time are pretty simple: community, workforce, customers and navigating this onslaught of exceptional business circumstances. Organizations can effectively operate and thrive in the current scenario – if IT ensures resiliency, stability and availability of services for business continuity.

CIO Quick Pulse: Accelerate Digital Transformation with Cognitive Automation

As enterprises move toward digital transformation, incoming demands and clashing priorities are shifting focus away from strategic initiatives. Furthermore, unexpected outages redirect attention toward routine firefighting tactics, slowing the pace of IT innovation.

Intelligent Alerts Management

The problem of receiving too many alerts has been the bane of enterprise IT operations for decades with increasingly complex systems comprising hardware devices, virtual machines, middleware, and applications sending out a flood of alert notifications. So many alerts that the helpdesk/operations teams cannot possibly analyze all of them. A great deal of time is spent in sifting through the noise to uncover legitimate alerts. More importantly, the high alert volume carries the risk of drowning out critical alerts that need urgent attention.

Intelligent Incident Management

Despite the increasing focus on ensuring agile and robust IT systems, the fact is that IT-related outages exist—and they are expensive. Given the impact on business, it is extremely critical to move IT away from a constant fire-fighting operation into a simpler, faster and proactive entity. But what makes IT reactive and inadequate to avoid or deal with outages in the first place?

The Role of AI in IT

In our hyper-connected society, IT is key to major facets of businesses. There is little that IT does not touch. This year alone, Fortune 1000 companies are expected to lose over $1.25 billion due to unplanned outages. With outages averaging losses of $750,000 per hour*, The Last Jedi could cost unprepared businesses over $2,000,000 while IT teams are watching the movie.

Predict. Prescribe. Prevent.

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