Resolve Incidents Faster. Autonomously.
Incidents overwhelm teams at scale
Purpose-built AI Agent that reduces complexity and manual resolution volume
ignio™ AI Agent for Incident Resolution scales your operations by proactively investigating and triaging incidents, localizing probable causes, recommending corrective actions, and autonomously mitigating common incidents.
How the AI Agent resolves incidents
Four interconnected capabilities work in concert from detection through autonomous remediation to eliminate the delay between alert and resolution.
Autonomously triages incidents to locate probable root causes
The AI Agent performs autonomous health checks of all associated components to understand the full blast radius of an incident, then uses built-in intelligence to triage and pinpoint the probable root cause — without waiting for a human to open a ticket.
Provides rich intelligence for faster resolution
Automatically surfaces learnings from similar past incidents, recommends intelligent fixes, identifies influencers, and presents a side-by-side view of anomalous behaviors for rapid visual diagnosis.
Quickly involves the right teams for resolution
Identifies the expert resolvers best suited for each incident, notifies stakeholders, and automatically creates war-rooms on common collaboration tools — eliminating coordination lag that inflates MTTR.
Proactively self-heals common incidents
Proactively detects known incident patterns and autonomously resolves or mitigates them reducing human dependence and keeping operations always-on.
Empowering AIOps with an Agentic AI platform
Frequently Asked Questions
What does the ignio™ AI Agent for Incident Resolution do?
How does the AI Agent for Incident Resolution triage incidents?
It performs autonomous health checks of all related components, pinpoints affected areas, and uses built-in intelligence to determine the probable root cause — all without requiring a human to initiate the investigation.
Can the AI Agent assist in faster visual diagnosis?
Yes. The agent leverages learnings from past incidents, recommends intelligent fixes, identifies influencing factors, and presents side-by-side views of anomalous behaviors — enabling engineers to diagnose issues significantly faster than traditional methods.
How does self-healing work?
The agent proactively detects known incident patterns and autonomously resolves or mitigates them using 200+ built-in fault-fix automations. When a known pattern is matched, the appropriate remediation is executed without human involvement, reducing dependence on manual intervention.
How does the agent involve the right resolution teams?
The AI Agent identifies the expert resolvers best suited to each incident type, notifies the relevant stakeholders automatically, and creates war-rooms on popular collaboration platforms ensuring the right people are mobilized without manual coordination overhead.
Connect with our AI experts
Ready to see autonomous incident resolution in action? Our team will walk you through what ignio™ can do for your environment.
