Making change happen
Learn how Digitate helps organizations embark on their Digital transformation journey.
WALGREENs BOOTS ALLIANCE
Implementing AI-Driven Automation
Over the past 18 months, Digitate has worked with the Walgreens Boots Alliance to implement AI-driven automation for 900 of Walgreens’ SOPs (Standard Operating Procedures) and has resolved approximately 31% of Walgreens’ total tickets, along with monitoring and managing 95% of all events thus far. Lisa Hackbart Snyder, Senior Director of IT Rx Platform at Walgreens sits down for a candid conversation with Irene Fu of Digitate on how ignio™ was essential to Walgreens’ successful operations.
Accelerated Ticket Resolution
Event Monitoring and Management
Reduced Recurring Incident
“Our use of ignio™ has been a key part of our organizational change journey because it has helped us to reduce the number of incidents that our colleagues are having to log, it is helping us to reduce recurring incidents and also we have been using it to drive a significant amount of user adoption as well”
Walgreens Boots Alliance Partners with Digitate to Transform their Organizational Change Journey.
NBS
Nationwide Building Society has collaborated with Digitate in identifying 50 scenarios focused on monitoring and generating alerts in their core customer data systems.
As a result, they were able to:
- Improve the resiliency of critical systems
- Identify potential issues before they arise
- Save an estimated $1.2 million in indirect costs
