Welcome to Digitate Case Studies
In the past 18 months, Digitate has implemented automation with AI for 900 of Walgreens’ SOPs (Standard Operating Procedures) and has resolved approximately 31% of Walgreens’ total tickets, along with monitoring and managing 95% of all events this far.
Irene Fu of Digitate sits down for a candid conversation with Lisa Hackbart Snyder, Senior Director of IT Rx Platform at Walgreens, on how ignio™ was essential to Walgreens’ successful operations.
“Our use of ignio™ has been a key part of our organizational change journey, because it has helped us to reduce the number of incidents that our colleagues are having to log, it is helping us to reduce recurring incidents and also we have been using it to drive a significant amount of user adoption as well”
– Steve Clark, Sr Director – BSP Services & Technology at WBA