Digitate's latest GOAT release unveils Agentic AI that runs IT operations autonomously
Launch of purpose-built AI Agents and conversational intelligence to increase autonomous quotient, fast-track resolution of complex issues and augment daily tasks of IT teams
ignio™ now runs on advanced agentic architecture
ignio™, Digitate’s Agentic AI platform, transforms IT and business operations into autonomous, intelligent systems that move toward Ticketless Operations while delivering resilience, efficiency, agility, and enhanced user experience. Built on a network of AI Agents that perceive, reason, learn, and act autonomously, ignio 7.0, also known as the “GOAT” release, combines traditional AI/ML and LLMs within an agentic architecture—enabling contextual understanding, predictive insights, and adaptive automation across the enterprise.
Human-AI collaboration with ignio AI Assist
ignio AI Assist is a GenAI-powered conversational interface that makes engaging with ignio’s AI Agents intuitive and seamless—from answering routine operational queries to supporting complex decision-making.
It leverages advanced large language models while deeply understanding the ignio context. By enabling smart human-AI collaboration, ignio AI Assist boosts resilience, democratizes knowledge, and drives faster, more efficient business outcomes.
Advanced AI Agents for comprehensive IT coverage
The new ignio™ platform features five cornerstone AI Agents designed to tackle key IT challenges:
IT Event Management
Reduces alert noise and generates timely, relevant alerts for improved focus and efficiency.
Incident Resolution
Automatically diagnoses and resolves incidents for faster issue resolution.
Cloud Cost Optimization
Understands and quantifies cloud usage, costs, and business value, while optimizing for efficiency and savings.
Proactive Problem Management
Eliminates or prevents recurring issues by leveraging insights from current analysis to drive proactive solutions.
Business SLA
Predictions
Predicts future behavior and provides early warnings of potential SLA violations.
AI Assistants
AI Assistants are human-centric tools for CIOs, SREs, and IT leaders, using AI, conversational interfaces, and intuitive dashboards to simplify decision-making and operations. With the GOAT release, ignio™ introduces CIO Assist for strategic IT leadership and SRE Assist to streamline workflows. CIO Assist offers unified visibility, predictive insights, and benchmarking for faster, data-driven decisions, while SRE Assist enhances day-to-day operations with real-time insights, faster resolutions, and continuous improvement.
Other key features
The latest ignio release also includes a host of enhancements and capabilities designed to maximize IT efficiency, observability, and operational excellence:
- Improved critical user journey and cloud-native observability
The ignio AIOps platform has enhanced Observability capabilities across various use cases and technologies. This includes new Critical User Journeys (CUJ) for SREs to define the end-to-end technical flows of a specific function, covering related applications, APIs, and databases to monitor performance using SLOs and SLIs. Also, within the Observe module, new capabilities include observability for Long-Responding traces, and CloudWatch integration, improving overall observability into cloud-native environments. Observe is also now easier to manage with a dedicated Aggregator Maintenance Dashboard and agent down alerts.
Read more- Deeper control on enterprise IT risk and compliance
ignio AIOps capabilities have been strengthened to give IT teams more visibility and better automation for common operational tasks that cover operational risk and compliance. This includes a new Risk Intelligence Dashboard for context-aware scoring vulnerabilities detected by Vulnerability Scanning tools, prioritized by business impact and severity, and suggested feasible patches aligned to known complex standard. ignio now supports end-to-end automations for patching with ITSM, for applications, databases, and more. It introduces more automated capabilities for certificate lifecycle management, including change request management, incident handling and more.
Read more- Complex health-issue aggregation and sub-process monitoring for Business Health Monitoring
The new release introduces multiple capabilities for quick and proactive identification of any IT anomaly that may cause business issues by introducing composite, deviation-based, and range-based health checks. It also supports KPI derivation to generate meaningful insights directly from collected system data.
Simultaneously, it now offers in-depth capabilities to detect process issues with hierarchical modeling of business transactions, and automated data inconsistency checks across these processes' steps. Additionally, it now offers visibility into anomalies which are increasing/decreasing to identify reasons for process bottlenecks.
- Smarter Cloud Cost Optimization with ignio
The Goat release enhances ignio’s cloud cost management capabilities with tag normalization, cross-cloud cost comparison, granular data authorization, and total cost of ownership insights. Enterprises can now standardize tags across multi-clouds, compare real-time pricing across Azure, AWS, and GCP, and leverage ignio’s intelligent recommendation engine to identify optimal workloads for cost efficiency. With flexible, multi-level authorization controls and cleaner cost reporting, ignio empowers FinOps teams to achieve complete cost transparency, governance, and ROI optimization across hybrid and multi-cloud environments.
Read more- Enhanced SAP Operations with ignio™ AI.ERPOps
This new release strengthens SAP operations with intelligent automation and predictive insights to enhance visibility, performance, and reliability across complex SAP landscapes. With innovations like the ABAP Code Accelerator for faster, more efficient coding; integrated SAP health checks in Business Function Monitoring for vertical observability across SAP System, Functional, and HANA DB layers; SLA prediction for SAP and BW process jobs to prevent disruptions; and Solution Manager KPI integration with Metric Watch for data-driven performance insights — ignio AI.ERPOps empowers IT teams to achieve proactive, resilient, and business-aligned SAP operations, minimizing downtime and maximizing efficiency.
Read more- Elevating end-user experience with ignio™ AI.Digital Workspace
The Goat release strengthens end-user experience management by enabling IT teams to boost device performance, streamline interactions, and deliver seamless digital operations across diverse environments. With App Experience Insights to monitor application usage and performance, Smart Broadcast for surveys and targeted alerts, extended device support including Toughbooks for field and rugged environments, contextual email alerts for critical anomalies, and remote remediation for password resets and account unlocks, ignio™ AI.Digital Workspace empowers IT teams to deliver superior digital experiences, reduce support overhead, and ensure consistent reliability across all user touchpoints.
These features empower IT teams to proactively manage operations, enhance visibility, and drive business-aligned outcomes across hybrid and complex landscapes.
- Improved usability and batch planning with ignio AI.Workload Management
ignio Workload Management capabilities introduce a redesigned Batch Process View for clear batch health, associated business functions and insights into idle time, the ability to perform server-level outage simulation (what–if analysis) to better plan outages on servers to cause least disruption to batches, and minimum runtime alarms to detect short-running anomalies. Also, Workload Management has better integration with BW Process Chain for broader SAP job coverage, and customizable reports delivering improved observability, flexibility, and operational efficiency for batch management.
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