ignioâ„¢ Platform
A SaaS platform built on an agentic architecture for enabling the autonomous enterprise
AI Agents for autonomous IT operations
ignio, Digitate’s SaaS platform built on an agentic architecture, aims to make the autonomous ITOps journey smoother, more efficient, and future-ready. It seamlessly integrates observability, AI-powered insights, and closed-loop automation to drive autonomous, resilient, and intelligent IT operations. ​
A holistic platform to transform IT and business operations
3 pillar
approach
Unified Observability
AI-Powered Insights
Closed-Loop Automation
Unified Observability
Gain unified observability across the multi-cloud, hybrid enterprise, with conjoint IT-business dashboards to link IT to business health. This helps eliminate data silos and blind spots across technology stacks, and ensure resilient IT operations.
- Vertical Observability: Leverage metrics, logs, traces, and automated health checks to know the health of business KPIs, associated applications, backend IT infrastructure and end-devices.Â
- Horizontal Observability: Track process flows across applications using transaction monitoring, file-feed monitoring and SLA tracking.
- Adaptive Observability: Understand dynamic behavior coupled with enterprise context to spot anomalies, triage events, and reduce alert noise.
AI-Powered Insights
Gather actionable insights by consolidating large data sets from multiple types of data sources to detect and predict issues, recommend fixes or proactive actions, and eliminate guesswork in IT operations with explainable, self-learning AI algorithms.
- GenAI Accelerators: Unlock operational efficiency advantages with Generative AI.
- Descriptive and Diagnostic AI Analytics: Get accurate and valuable insights for event management and issue resolutions leveraging case-based and model-based analytics.
- Predictive and Prescriptive AI Analytics: Get insights and recommendations for proactive problem management, optimize cost, performance, and capacity utilization, and enable autonomous actions.
Closed-Loop Automation
Improve efficiency of IT and business operations and scale up automation with AI-driven, context-aware actions. Leverage proactive, autonomous actions that optimize performance, reduce manual interventions, and accelerate resolution times. With ignio, get access to industry’s largest library of pre-built modular automations, to meet the need of modern dynamic operations.
- Incident Management: Automatically resolve incidents, and prevent IT failures with proactive actions, ensuring business assurance.
- Change Management: Streamline IT process changes to minimize human errors and mitigate operational risks and compliance gaps.
- Service Request Management: Reduce manual efforts in provisioning and access management, and enhance end-user experience and productivity.
Responsible AI
We embed Responsible AI at the core of our systems through intelligent internal control agents. These agents enforce fairness, transparency, and trust by continuously monitoring outputs and applying ethical guardrails.​
They deploy real-time action-firewalls to block unsafe or non-compliant behavior, ensuring every AI action aligns with our safety, policy, and regulatory standards.​
This built-in oversight ensures our AI remains fair, trustworthy, and aligned—by design.​
The Agentic AI Platform Advantage​
- Improve IT and business resilience
Ensure high uptime of critical systems, and recover faster from unseen issues, no matter how complex the backend processes are - Elevate customer and employee experience
Predict and resolve issues with IT system performance before it impacts users, and leverage automation to improve customer experience - Optimize cost and capacity utilization
Leverage AI to reduce cloud costs, proactively fix deteriorating IT system performance, and identify under-utilized and over-utilized resources - Enable ticketless operations
Leverage AI and automation to help IT systems solve their own problems, providing end users a ticketless experience
- AI agents built for IT operations
The AI agents are specifically designed to optimize and enhance IT operations, ensuring seamless and efficient workflows - Backed by years of IT expertise
Built on decades of IT experience, these AI Agents are intelligent and informed by real-world industry experience - Powered by Machine learning (ML) and Large Language Models (LLM)
The ignio Agentic AI platform leverages both LLMs and ML to deliver advanced capabilities customized for specific IT needs
Give scale to your AIOps journey with enterprise-grade SaaS
IT operations in modern enterprises are evolving at an unprecedented pace and becoming more dynamic. The ignio platform is hosted on truly enterprise-grade SaaS that checks all the right boxes, enabling 24/7 access and the ability to scale up or down based on customer needs.​
- Elevated level of availability
- Seamless software upgrades
- Dynamically scalable for better customer experience
- Easy to apply - Https over internet, VPN, or dedicated link
- Highly secure – with best-in-class accountability, auditability, data privacy and back up
Integrate all data into the ignio platform for a single source of truth​
Fix broken processes and silos by integrating all IT operational data on a single, intelligent platform. ignio provides out-of-the-box integration adapters for third party monitoring tools, ITSM tools, CMDB, Workload Automation tools, and other common tools that make up the enterprise IT landscape.Â
Extend existing capabilities to meet your specific needs
With ignio Studio, you can leverage out-of-the-box (OOB) modular automations to create custom automations and integrate new tools, which enables seamless extension into your environment, and much more.
Ensure seamless operations with ignio
The ignio platform powers multiple products, with a modular approach to meet a wide range of needs across IT and business operations.​
AIOps
Deliver resilient IT operations across multi-cloud, hybrid environments with observability, AI, and automation.
Workload Management
Enable predictable, agile and silent batch operations in enhanced observability, AI and automation.
ERPOps
Reinvent SAP operations with AI, observability, and closed-loop automation.Â
Digital Workspace
Enhance digital employee experience (DEX), strengthen security, cut asset costs, and transform the workday.Â
