Market Leadership Powered by Generative AI Technologies Fuels Digitate Momentum in 2024
SANTA CLARA, Calif.–(BUSINESS WIRE)–Digitate, a leading provider of SaaS-based autonomous enterprise software for IT and business operations, today reflected on the progress made over the past seven months and looked ahead to further advances throughout 2024. With the vision of driving a ticketless future, Digitate strengthened its AIOps platform, ignio™, with generative AI capabilities, empowering enterprises to materialize their vision of becoming autonomous.
“We have experienced a remarkable surge in the demand for ignio™, which delivers unified observability, AI-powered insights, and closed-loop automation via a single platform approach, enabling customers to accelerate their adoption. The augmentation of generative AI to our existing predictive AI capabilities has prompted a reassessment of measurable value, providing yet another step in enterprises becoming autonomous,” said Rajiv Nayan, Vice President and General Manager at Digitate. “Embracing AI-powered automation and analytics is critical to creating resilient business. Digitate’s solutions meet the customers where they are, helping them build a solid foundation for innovation and growth.”
Customer Recognition
Customers also had praise for the ignio™ AIOps platform. “ignio’s AI engine takes in all of the alerts and alarms we receive on a regular basis and correlates them into a single pane of glass. It’s shifting our approach from reactive to proactive, addressing the issues on time, and ultimately improving the overall customer experience,” said Lance McCaskey, VP of IT Applications Operations at Aventiv Technologies. “I couldn’t be happier with how things are working with the Digitate team, and I appreciate everything the team has done to integrate the tools within our environment.”
Jose Luis Fernandez, Vendor and Service Manager at Holcim EMEA Digital Center commented: “We are very happy with the technical stability of Ignio. After migrating to the platform we have been able to streamline many infrastructure management activities. We appreciate the flexibility and positive attitude of the Digitate team. They understood our needs perfectly and delivered a solution that supports our existing use cases and the building of new ones.”
Analyst Acknowledgments and Awards
Digitate has been recognized as a top vendor in the 2024 Enterprise Management Associates (EMA) report titled “EMA Radar™ Report – AIOps: A guide to Investing in Innovation.” The report is based on criteria set by EMA to help IT organizations in procuring AIOps solutions. In addition, Digitate has received a special award for being the industry leader in integrated automation.
Digitate’s flagship ignio™AIOps platform garnered nine leader badges and high report rankings in the Spring 2024 Report from the leading software marketplace G2. Digitate achieved leadership positions in enterprise AIOps platforms, workload automation, and tools for ERP, as well as leaders in EMEA and Asia Pacific regional AIOps Platforms. The recognitions are based on the responses of real users for each of the categories featured in the G2 review form. Users cited the platform’s capabilities, return on investment, and ease of setup as major positives.
Digitate 2023 Automation Survey Research Findings
December 2023 saw the publication of a comprehensive research report, “AI and Automation: Laying the Foundation for the Autonomous Enterprise,” surveying 601 IT decision-makers in organizations with 1,000+ employees in the U.S. Findings include a 90% intention to deploy more automation, with 26% planning autonomous systems in the next five years. IT complexity is a major internal challenge (44%), driven by cloud migration (92% adopting multi-vendor cloud strategies). IT leaders aim to implement additional automation (67%) to address growing complexity. Automation efforts focus on IT (90%), finance (89%), and customer support (89%) in the next 12 months. Concerns about automation include workforce insecurity (26%), yet 60% report improved employee satisfaction and increased productivity.
This followed the release of another study, “Evaluating Automation and SAP Transformations,” in partnership with ASUG, America’s largest network of SAP customers, partners, and professionals, SAP users, and administrators from 150+ organizations in North America revealed 90% experienced SAP application downtime. Two-thirds spent up to 25% of their daily time resolving issues, with a direct impact on customers noted by 39%. Integration challenges (95% facing issues) and data inconsistency were major contributors to unplanned downtime.
To find out more about Digitate’s flagship ignio™ product, go to https://digitate.com/ignio-aiops/
