Driving your success with expert services & AI-powered support
Two ways we accelerate your autonomous operations journey
From planning your first implementation to delivering complete, customized IT transformation, Digitate’s services and support teams bring the expertise to empower every step of your journey toward autonomous IT.
Professional Services
Seamlessly implement ignio across your enterprise and unlock the full value of AI-driven IT operations — from discovery through deployment and enablement.
Explore Professional ServicesCustomer Support Services
Get enhanced, proactive support with optimized SLAs, dedicated account management, and deep solution expertise to keep your operations running smoothly.
Explore Support ServicesIntelligent automation, predictive insight, and faster resolution built for agility and resilience
Whether you’re starting your first ignio deployment or scaling across the enterprise, our consultants and delivery teams work alongside yours to design, build, and operationalize autonomous operations with minimal disruption.
Accelerate your transformation with expert guidance
Our consulting services are designed to help you maximize the value of ignio from day one. Whether you're just starting or scaling across the enterprise, our experts work closely with your teams to:
- Assess your current IT landscape
- Identify automation opportunities
- Design tailored solutions using ignio capabilities
- Build a roadmap for sustainable transformation
| Service | Description |
|---|---|
| Discovery & Assessment | A deep-dive into your environment to uncover inefficiencies and automation potential. |
| Solution Design | Customized architecture and workflows aligned with your business goals. |
| Value Realization | Strategic planning to ensure measurable outcomes and ROI. |
Seamless implementation. Rapid results. Tailored to your needs.
Our deployment services ensure ignio is configured, integrated, and operational with minimal disruption. We follow a proven methodology to deliver fast, reliable outcomes — customized to your unique environment and goals.
- Environment setup and configuration
- Integration with existing tools and platforms
- Use case implementation and validation
- Custom use case development and solution customization
- Knowledge transfer and enablement
| Phase | Key activities |
|---|---|
| Plan | Define scope, success criteria, and timelines. |
| Build | Configure ignio, integrate with your ecosystem, and develop custom use cases. |
| Validate | Test use cases and confirm performance benchmarks. |
| Enable | Train your teams and hand over operations. |
Support built for enterprises running mission critical operations
Digitate’s support offerings give customers greater benefits including optimized SLAs, tailored attention, proactive guidance, and deep solution expertise.
Dedicated guidance from a Support Account Manager
A designated Support Account Manager provides personalized attention and proactive guidance to optimize the effectiveness and efficiency of your ignio SaaS services. Choose the level of engagement that matches your scale.
| Activity | Advanced | Enterprise |
|---|---|---|
| Support Account Manager | Yes | Yes |
| Prioritization | On-demand | On-demand |
| Escalation management | On-demand | On-demand |
| Manage Premium Support operations | Weekly | Daily |
| Governance | Monthly | Weekly |
| RCA & problem management | Bi-weekly | Weekly |
| Report management | Monthly | Weekly |
| Platform assessment & performance tuning | Recommendations, quarterly | SME hands-on tuning, monthly |
| Implementation audit & effectiveness review | Gap analysis, half-yearly | Hands-on analysis & improvements, monthly |
Premium Support is required for purchase of any Support Account Management subscription. Subscriptions cover one production instance and one non-production instance in a single geographical area, billed annually in advance.
