Driving your Success with
Expert Services & AI-Powered Support
Accelerate time-to-value with expert guidance, ongoing support, and AI-driven insights.
Professional Services & Support
From planning your first product implementation to delivering complete, customized IT transformation, Digitate’s services and support teams bring the expertise to empower every step of the journey towards an autonomous IT.Â
Professional Services
Seamlessly implement ignio across your enterprise to harness the full power of AI-driven IT operations. ​
Customer Support Services
Digitate offers enhanced support with greater benefits and deep solution expertise.​
Professional Services
Enable intelligent automation, predictive insights, and faster incident resolution driving agility, efficiency, and resilience across your organization.Â
Accelerate your transformation with expert guidance.Â
Our consulting services are designed to help you maximize the value of ignio™ from day one. Whether you’re just starting or scaling across the enterprise, our experts work closely with your teams to:Â
- Assess your current IT landscapeÂ
- Identify automation opportunitiesÂ
- Design tailored solutions using ignio capabilitiesÂ
- Build a roadmap for sustainable transformationÂ
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What you get | Description |
Discovery & Assessment | Deep-dive into your environment to uncover inefficiencies and automation potential |
Solution Design | Customized architecture and workflows aligned with your business goals |
Value Realization | Strategic planning to ensure measurable outcomes and ROI |
Seamless implementation. Rapid results. Tailored to your needs.Â
Our deployment services ensure ignioâ„¢ is configured, integrated, and operational with minimal disruption. We follow a proven methodology to deliver fast, reliable outcomes—customized to your unique environment and goals.Â
- Environment setup and configurationÂ
- Integration with existing tools and platformsÂ
- Use case implementation and validationÂ
- Custom use case development and solution customizationÂ
- Knowledge transfer and enablementÂ
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Deployment Highlights | Key Activities |
Plan | Define scope, success criteria, and timelines |
Build | Configure ignio, integrate with your ecosystem, and develop custom use cases |
Validate | Test use cases and ensure performance benchmarks |
Enable | Train your teams and hand over operations |
Customer Support Services
Digitate’s support offerings provide customers with greater benefits, including optimized SLAs, tailored attention, proactive guidance, and deep solution expertise.Â
Improved SLAs to ensure business continuity: Premium Support provides rapid response and restoration for high-impact issues, helping protect your operations and investment.Â
Live troubleshooting: Collaborate with Digitate Support to restore in real time for Sev 1 incidents.Â
For details on Digitate’s Standard and Premium Support offerings, please visit the Software As A Service Support Policy page.Â
​ | Advanced​ | Enterprise​ |
Support Account Manager​ | Yes​ | Yes​ |
Prioritization​ | On-Demand​ | On-Demand​ |
Escalation Management​ | On-Demand​ | On-Demand​ |
Manage Premium Support Operations​ | Weekly​ | Daily​ |
Governance​ | Monthly​ | Weekly​ |
RCA & Problem Management​ | Bi-Weekly​ | Weekly​ |
Report Management​ | Monthly​ | Weekly​ |
Platform Assessment & Performance Tuning​ | Recommendations Quarterly​ | SME Hands-On Tuning Monthly​ |
Implementation Audit & Effectiveness ​ Improvement Assessment​ | Audit Gap Analysis​ | Audit Hands-On Analysis & Improvements ​ |
Premium Support is required for purchase of any Support Account Management subscription Â
Support Account Management subscriptions cover 1 production instance and 1 non-production instance in a single geographical area, billed upfront annuallyÂ
