Operational Resilience at Scale:
How ACI Worldwide Is Applying Digitate’s ignio to Modernize Operations
Magan Wheeles Heath – Manager – Systems engineering, ACI worldwide
Asif Iqbal Ahamed Jalaludeen, Account Director, Digitate
VS Joshi, Global Head of Product Marketing
Operational resilience is becoming a defining capability for modern payment organizations. With increasing complexity across applications, file flows, and batch processes, traditional monitoring alone is no longer enough.
ACI Worldwide set out on a journey to move from reactive issue resolution to a more predictive, proactive operations model powered by AI‑driven insights.
In this webinar, ACI leaders will share how they modernized their operational landscape, improved visibility across critical processes, and strengthened readiness for incidents — all while navigating regulatory requirements and large‑scale integrations. Attendees will gain practical lessons they can apply on their own AIOps journey.
Key Takeaways:
- How a global payments organization shifted from reactive to predictive operations
- Practical lessons in integrating AI‑driven capabilities into complex, regulated environments
- Proven approaches for reducing operational noise and improving incident readiness
- How to strengthen end‑to‑end visibility across batches, events, and transaction flows
- Guidance for organizations planning or scaling an AIOps transformation
