Reimagining SAP Operations for a Large European Retailer with ignio™ AI.ERPOps

Facing digital disruption and rising customer expectations, a large European retail and grocery provider, with nearly 800 stores and a strong presence in the region, embarked on a mission to modernize legacy SAP operations. 

By leveraging ignio™ AI.ERPOps, the retailer moved from manual processes to automation at scale, boosting IT productivity, security, and business continuity. 

Read the full case study here. 

The Challenge: Manual processes and reactive support 

Before ignio™, SAP operations were hampered by inefficiencies: 

• 3–4 hours per service request for user access management 

• Up to 100 monthly SAP access requests, projected to increase tenfold post-migration 

• 150 minutes/day spent manually monitoring PI/PO interfaces 

• Frequent failures in financial document transfers from legacy systems 

These pain points slowed operations, increased downtime, and elevated risk for compliance and business-critical workflows. 

The Solution: ignio™ AI.ERPOps in action 

ignio™ AI.ERPOps transformed SAP operations with end-to-end automation and proactive monitoring. 

1. End-to-end service request automation 

• 99% improvement in MTTR: from 3–4 hours to just 4 minutes per request 

• Integrated with ITSM using catalog forms and intelligent workflows 

• Fully automated—from request validation to task execution and user notification 

2. S/4 HANA financial document flow 

• 30 minute health checks during business hours 

• Issues flagged proactively before affecting operations 

• Saved ~0.2M SEK/year by minimizing finance team downtime 

3. Role and authorization monitoring 

• Eliminated 60+ hours/month of manual compliance work 

• Identified SAP_ALL permissions and vulnerabilities proactively 

• Provided real-time dashboards for audit readiness 

4. Accurate sales data analysis on SAP CAR 

• Proactive monitoring of sales transaction queues 

• Reduced human error and manual checks (formerly 90+ minutes/day) 

• Enabled smarter, real-time business decisions 

5. Proactive system health checks on S/4 HANA 

• 24×7 alerting with dashboards for critical transaction codes 

• Eliminated manual daily monitoring (~2 hours/day) 

6. Seamless PI/PO monitoring 

• Automated checks on communication channels and message integrity 

• Scheduled reporting and automatic incident creation 

• Prevented business impact from failed transactions 

The Outcome 

Key Takeaways 

With ignio™ AI.ERPOps, the retailer achieved: 

• Boosted productivity for AMS and business teams 

• Smart insights with clean, accurate data flows 

• Improved resilience and security posture 

• Reduced downtime and minimized manual labor 

This SAP transformation enabled the retailer to automate critical operations, strengthen compliance, and respond faster to business needs—setting the stage for sustainable growth in a competitive retail landscape. 

Ready to modernize your IT operations? Schedule a demo with us today. 

Read the full case study here.