Resilient IT Operations for Critical Business Operations with ignio AIOps
Improved business assurance for a leading American energy and utilities company
Being a utility company involves always ensuring continuous supply to the consumers. Any outages on either front – electricity, water, gas – has a direct impact in the day-to-day activities of the consumers. This impacts the enterprise via added expenses to ensure resumption of supply, loss of revenue owing to less consumption by consumers due to downtime, and overall poor customer experience. Hence, they need a solution that can help alleviate their issues and streamline operations.
ignio helped the customer:
- Improve customer experience
- Improve business assurance
- Eliminate manual monitoring