Product Insights

Picture a small B2B software company in the early 2010s. The company grew in the 2000s to a few thousand customers by offering on-prem software

As enterprises face increasing pressure to manage vast and complex IT environments, the demand for faster and more efficient IT management is rising. Traditional operating

Managing business SLAs in the age of Agentic AI Modern business functions are based on the promise of smooth and seamless experience, without the need

As organizations rely on increasingly complex IT infrastructures, incident management often turns into a constant cycle of alerts, escalations, and fixes. While reactive responses may

Cloud Cost Management in the age of Agentic AI Cloud has become the backbone of digital enterprises, but managing its cost footprint is proving increasingly

Incident management is a high-stakes function. IT operations teams and SRE teams may play different roles, but when a priority incident surfaces, it is often

Why IT Event Management needs a rethink The IT landscape in enterprises today is complex, hybrid and dynamic and the complexity is also increasing rapidly

In the previous post, What is OpenTelemetry?, we went over the What, Why, and the How of OpenTelemetry. We also went over the telemetry data

A major studio drops its new episode at midnight. Millions are queued to watch. Push notifications hit, the app surges in traffic, and then timeout.

Imagine if degrading network performance—not just bad code—disrupted your live stream during a high-profile event. Customers start flooding support lines. Social media lights up. Your