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Security Statement

Digitate Security Statement

Digitate is a venture of Tata Consultancy Services (TCS) and is governed by TCS’ Information Security Management System. This defines a set of baseline controls that are deployed across all locations from where TCS operates. TCS’ security framework is based on the globally recognized ISO 27001:2005 ISMS standard. TCS has been certified “Enterprise wide” for ISO 27001:2013 security standards as well as for ISO 22301:2012 Business Continuity standards.

Process Security

Digitate adheres to Secure Software Development Lifecycle guidelines as prescribed in the TCS’ Information Security Management System. A summary of key security practices followed in the SSDLC are listed below

  • All software requirements are evaluated for the CIA triad of Confidentiality, Integrity and Availability
  • Threat Models are created for the software using the STRIDE approach
  • All third party software components are continuously evaluated for open vulnerabilities using Veracode SCA
  • All code is continuously scanned through Static Application Security Testing (SAST) using Veracode SAST
  • The software is regularly scanned through Dynamic Application Security Testing (DAST) using Veracode DAST
  • Software is assessed for compliance against Digitate’s Data Privacy Policy
  • Software distribution is signed to ensure integrity of the distribution
  • All Digitate associates regularly undergo Information Security trainings as applicable to their roles

Product Security

All Digitate products implement the following security principles under the CIA triad

  • Confidentiality
    • Authentication – Access to products and product components are suitably authenticated
    • Authorization – Access to various product features are properly authorized using a RBAC framework and appropriate segregation of roles are implemented
    • Network Access Control – Access to products and product components are controlled using perimeter network controls
  • Integrity
    • Data Security – Data is protected both at rest and in motion
    • Auditability – Appropriate audit of all key activities are maintained
  • Availability
    • High availability – High availability and failover is baked into the software architecture for all its constituent components
    • Backup and Recovery – Backup routines and recovery procedures are defined
    • Disaster Recovery – Disaster Recovery processes are documented and published

SaaS Security

Digitate offers its ignio set of products in the software-as-a-service (SaaS) model. Digitate SaaS is hosted using a third-party cloud service provider Microsoft Azure Cloud. Details about the Security and Privacy practices of Microsoft Azure Cloud are available at

https://www.docs.microsoft.com/en-us/azure/security

Digitate SaaS architecture ensures that data for each customer is segregated and completely isolated from each other. To adhere to data residency requirements, customer’s data is located in a country based on customer’s preference.

More detailed information on Digitate’s Security practices are available as part of the product documentation available to customers.

For any queries or clarifications, please send a mail to ignio.support@digitate.com

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Products

ignio AIOps

Redefining IT Operations with AI and Automation

ignio AI.Workload Management

Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

ignio AI.Digital Workspace

Autonomously Detect, Triage and Remediate Endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Solutions

Business Health Monitoring

Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

IDoc Management for SAP

Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

IT Event Management

Prevent outages with Predictive Intelligence and Autonomous Event Management

Business SLA Prediction

Never miss a business SLA with AI-powered monitoring and predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the Latest News and information about Digitate

Partners

Grow your business with our Elevate Partner Program

Academy

Evolve your skills and get certified

Contact Us

Get in Touch or Request a Demo

Request a Demo
Products

ignio AIOps

Redefining IT Operations with AI and Automation

ignio AI.Workload Management

Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

ignio AI.Digital Workspace

Autonomously Detect, Triage and Remediate Endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Solutions

Business Health Monitoring

Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

IDoc Management for SAP

Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

IT Event Management

Prevent outages with Predictive Intelligence and Autonomous Event Management

Business SLA Prediction

Never miss a business SLA with AI-powered monitoring and predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the Latest News and information about Digitate

Partners

Grow your business with our Elevate Partner Program

Academy

Evolve your skills and get certified

Contact Us

Get in Touch or Request a Demo

Request a Demo