Avis Budget Group, is a U.S.-based holding company for multiple car rental brands such as Avis Car Rental, Budget Rent a Car, Budget Truck Rental, Payless Car Rental, and Zipcar, along with several smaller regional brands. 

It is one of the three major car rental holding companies in the United States, operating in 112 countries with over 2,900 offices, ensuring seamless customer experiences hinges on the strength and intelligence of their IT operations. 

Read the full case study here. 

Challenge: Navigating IT event management complexities 

Uptime is non-negotiable in the car rental industry. But with outdated monitoring systems creating noise instead of insights, their IT support teams found themselves overwhelmed and reactive—constantly firefighting instead of proactively managing incidents. 

Avis Budget Group faced significant challenges with their fragmented monitoring landscape: 

  • Multiple disconnected tools across business lines 
  • No business context, resulting in overwhelming alert volumes 
  • 80% of Command Center time was spent filtering out irrelevant alerts 
  • Delayed resolution times due to manual triaging 
  • Increased business risk from human error and alert fatigue 

The legacy model was clearly unsustainable. To move from noisy and reactive to intelligent and proactive, Avis needed a smarter approach to IT event management. 

Solution: AI-powered IT event management with ignio™ 

That’s where Digitate’s ignio™ platform came in—an advanced, AI-driven solution designed to streamline IT event management through intelligent automation and contextual reasoning. 

ignio helped Avis consolidate and enrich alerts across tools, applying AI/ML-based decision-making to predict, prioritize, and resolve incidents autonomously. 

Key capabilities: 

  • Model-based, case-based, and rule-based reasoning 
  • Autonomous resolution of a significant portion of incidents 
  • Root cause analysis with intelligent push to manual teams when needed 
  • Noise suppression, duplication elimination, and contextual enrichment 

Outcome: Silent, intelligent operations 

With ignio in place, Avis Budget Group achieved game-changing results in IT operations: 

Metric 

Outcome 

Total requests handled 

240,870+ 

Alert noise reduction 

68% 

Availability of critical apps 

99.99% 

Prediction accuracy 

90% 

Autonomous incident resolution 

50–60% 

MTTD & MTTR improvement 

94% 

Business value unlocked 

Thanks to ignio™, Avis shifted from reactive chaos to silent, intelligent operations. The impact on their IT event management strategy was significant: 

  • Silent Operations: Teams now focus on strategic issues, not alerts 
  • Accelerated Detection and Resolution: Faster triaging and incident handling 
  • Proactive Incident Prevention: Early warnings before business impact 
  • Reduced Stress and Human Error: Lower cognitive load on IT teams 

Key takeaways 

Avis Budget Group didn’t just optimize—they reimagined IT event management. With ignio AIOps, they’ve built a resilient digital foundation that enables uninterrupted global operations and superior customer experiences. 

Read the full case study here. 

Ready to experience silent, intelligent IT operations? Schedule a demo with us today. 

FAQs: IT Event Management & AIOps

What is IT event management?

IT event management involves identifying, analyzing, and resolving IT incidents and alerts to ensure business continuity and system availability.

High alert noise overwhelms IT teams, leading to delays and burnout. Suppressing false positives helps teams focus on real, high-priority issues. 

ignio™ applies AI/ML models to intelligently triage, suppress, and resolve alerts automating routine responses and escalating only critical issues. 

It dramatically reduces Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR), improving system reliability and operational efficiency.

Yes. Solutions like ignio™ use historical data and real-time signals to identify early warning signs and prevent major incidents.