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ignioâ„¢ Platform Pricing
Usage-Based Pricing, Value-Aligned

Every ignio capability is priced on a usage metric tightly correlated to the value it delivers whether you’re monitoring, investigating, or automating.

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IT Operational Intelligence

(4 capabilities)

AI-driven correlation, prediction, and investigation that pinpoints root cause fast.

IT Event Management
$0.10 per event
Single source of truth for IT events across sources with verified signals from the noise. Automated alert suppression, AI-based alert correlation, adaptive noise reduction, alert prediction based on historical patterns, and automated ticket creation.
Noise suppressionAI correlationOutage prediction+ AI Assist for AI Agent mode
AI Agent available →
Incident Management
$2.00 per incident
Automated triaging and probable cause analysis for faster incident resolutions. Proactive self-healing and rich intelligence help reduce manual dependence for incidents across infrastructure, cloud, apps, ERPs, batch jobs, and end-devices¹.
¹ invokes separate capability
Auto-triaging100+ OOB tech models360° CI viewMS Teams+ AI Assist for AI Agent mode
AI Agent available →
Proactive Problem Management for Ticketless Operations
$6.00 per node / month
Move beyond firefighting — eliminate frequently occurring incidents, predict and prevent failures using historical data, and enable collaborative problem solving through conversational AI.
Ticketless opsPredictive prevention+ AI Assist for AI Agent mode
AI Agent available →
Performance & Capacity Management
$6.00 per node / month
Mitigation of infrastructure capacity and performance risks across systems and services. Automated detection of over-utilized capacities and optimization opportunities, short-term capacity forecasts, and insights and recommendations for improvement.
Capacity forecastingOptimization

Note: All prices are in USD.

Automation & Compliance

(5 capabilities)

Self-healing incidents, autonomous compliance, and lifecycle automation.

Automations
$10.00 per execution
Industry's largest library of pre-built, modular automations spanning servers, databases, middleware, network, storage, cloud, SAP ERP, batch schedulers, and endpoints. SOP-based workflows with human-in-the-loop approvals.
Largest OOB action librarySelf-healChange & service mgmtAudit trail
Certificate Lifecycle Management
$1.00 per cert + $10/automation
End-to-end certificate management solution with central inventory, automated SSL/TLS certificate discovery, proactive expiry monitoring, automated email notifications, CSR creation and provisioning support.
SSL/TLS discoveryAuto-renewal alertsDual-meter
Autonomous Compliance Management
$0.50 per check + $10/automation
Central compliance management workbench to detect, diagnose and resolve misconfigurations and compliance gaps across IT technologies covering 12,000+ OOB checks, automated misconfiguration detection, proactive risk assessment, 3,000+ pre-built fixes, and ML-powered analytics for improvement.
12,000+ controls3,000+ auto-fixesDual-meter
Intelligent Patch Management
$6.00 per node/month
End-to-end patching automation with wizard-based initiation, pre/post-patching AI checks, historical failure pattern detection for faster RCA, and ITSM integration.
Bulk patchingAI failure analysisDual-meter
Backup Resilience
$0.50 per check + $10/automation
Automated detection and resolution of backup failures with daily summary reports, automated admin functions, and support for Commvault and Microfocus Data Protector.
CommvaultAuto-resolutionDual-meter

Note: All prices are in USD.

AI Assist

(4 capabilities)

Cross-cutting GenAI-powered conversational interface for seamless assistance, insights, and resolution. Base: $0.30/assist × skill multiplier. Powers AI Agent mode.

Document Assist 1×
$0.30 per assist
Instant answers from ignio's knowledge base, documentation, and configuration guides. Accelerates onboarding and reduces support overhead.
Knowledge retrievalLow compute
Insights Assist 3×
$0.90 per assist
Query ignio's blueprint, operational data, and action history through natural language. Get answers without dashboards.
Live data queriesAI reasoning
Code Assist 30×
$9.00 per assist
Generate automation scripts from natural language, translate across Bash, PowerShell, Groovy, PL/SQL, and ABAP. Create ABAP directly from FSDs.
Multi-languageFSD parsingProduction-ready code
Resolution Assist 50×
$15.00 per assist
Deep root cause derivation, resolution procedure generation, and auto-creation of executable code using ignio's full contextual intelligence.
Cross-env RCAProcedure synthesisCode generation

Note: All prices are in USD.

Monitoring & Observability

(11 capabilities)

Full-stack visibility from infrastructure to business processes.

Infrastructure & Cloud Monitoring
$14 per host / month
Collect health and performance data from servers, VMs, and containers across on-prem and cloud — including Kubernetes optimization and CloudWatch integrations.
MELT telemetryK8s cost optimization
Network Device Monitoring
$7 per device / month
Real-time visibility into network traffic, SNMP poll metrics, traps, and syslog for bandwidth analysis, troubleshooting, and cost management.
SNMP / SyslogBandwidth analysis
1 Add-On Available
+ NetFlow
Cisco NetFlow traffic analysis for latency and transfer rate calculations between network devices to improve utilization.
$0.70
per 1M records
Application Monitoring
$40 per APM host / month
Multi-technology trace monitoring across Python, Java, .NET, and NodeJS with OpenTelemetry-enabled deep observability and proactive code-level insights.
OpenTelemetryCode-level RCAUnified dashboardURL Monitoring
Synthetic Monitoring
$0.20 per 10 runs
Emulate user behavior to validate web availability during peak traffic, transaction flows, third-party integrations, and cross-browser performance.
User journey validationCross-browser
Log Monitoring
$14 per node / month
Continuous log analysis using pattern mining for anomaly detection with real-time alerts, role-based dashboards, and simplified agent management from a single pane.
Anomaly detectionRole-based views
Agentless Proactive Health Checks
$0.50 per health check
Always-on health monitoring for servers, applications, databases, middleware, network, storage, and SAP — including ABAP dump analysis, master data sanity checks, ECC, S/4HANA, HANA DB, and policy compliance diagnostics.
SAP Health ChecksDynamic thresholdsAgentlessBusiness Function Monitoring
Workload Management
$2.00 per unique batch job
Single-pane-of-glass for batch landscape across schedulers and infrastructure. Proactive detection of anomalies with automated root cause analysis and self-heal.
Cross-schedulerAuto-RCASelf-heal
2 Add-Ons Available
+ Workload Predictions
AI-driven SLA predictions — process mining, behavior modeling, automated impact analysis, root cause recommendations, and CXO dashboards.
+ AI Assist for AI Agent mode
$1.40
per unique batch job
+ Workload What-If Analysis
Simulate outages, peak season demands, and structural changes to predict batch behavior impacts — SLA shifts, bottlenecks, and downstream effects.
$1.40
per unique job
Business Transaction Monitoring
$10 per 1,000 transactions
Horizontal observability for any business process across applications - model and monitor complex transaction flows, detect process anomalies in real time, analyze failures, and trigger automated actions.
Process modelingTransaction anomalies
Cloud Cost Optimization
3% of cloud spend
Multi-cloud console for AWS, Azure, and GCP with spend analytics, right-sizing recommendations, budget forecasting, tag management, and realized savings tracking.
Multi-cloudRight-sizingITSM integration+ AI Assist for AI Agent mode
AI Agent available →
Digital Workspace (DWS)
$2.00 per device / month
Comprehensive DEX with AI-driven insights for endpoint performance, digital experience scoring (DPI), proactive automation, IT cost optimization, and enterprise-grade security and GxP compliance.
Self-healSecurity & ComplianceSmart broadcast
1 Add-On Available
+ SD User License
Extended service desk capabilities — bulk actions, custom script execution, and hardware incident automation for service desk personnel.
Contact Sales
per SD user
IDoc Management
$10.00 per 1,000 IDocs
Monitor, prioritize, and auto-resolve IDoc issues for seamless business continuity. Real-time tracking of inbound and outbound IDocs with financial-impact prioritization.
SAPAuto-resolutionBusiness continuity

Note: All prices are in USD.

Five capabilities can operate as autonomous AI Agents powered by AI Assist

perceiving, reasoning, acting, and learning independently.

How it works

These capabilities already deliver value with deterministic AI and ML. Adding AI Assist brings LLM-powered reasoning — enabling each capability to perceive, reason, act, and learn.

No separate agent license. You pay the base capability price + AI Assist usage when the agent reasons.

Talk to Sales About AI Agents
CapabilityBase Pricing+AI Assist = Agent
Event Management $0.10/event → AI Agent for Event Management
Incident Management $2.00/incident → AI Agent for Incident Resolution
Workload Predictions $1.40/job → AI Agent for Business SLA Predictions
Proactive Problem Mgmt for Ticketless Ops $6.00/node/mo → AI Agent for Proactive Problem Mgmt
Cloud Cost Optimization 3% of spend → AI Agent for Cloud Cost Optimization

AI Agents invoke AI Assist skills as needed — you pay at the applicable skill multiplier only when the agent reasons. No flat agent fee.

Note: All prices are in USD.

How It Works

Access everything. Pay for what you use.

Full Platform Access

Every capability available from day one. Core platform — Blueprinting, Profiling (1 TB), Metric Watch (1 TB), and Studio (5 named users) — included at no charge.

Usage-Based Pricing

Each capability metered on a unit correlated to value per host, per event, per incident, per execution, per assist... No per-seat fees, no tier jumps.

Simple Contracting

Annual or multi-year commitment at the platform level. Shift spend across capabilities as needs change — no per-product commits.

Transparent Billing

No hidden fees, no high-watermark billing, no overage penalties. Real-time usage dashboards with consumption forecasting.

1

Scope Your Estate

Work with the Digitate team to map capabilities to your environment.

→
2

Commit Annually

Single platform-level spend commitment. No per-product minimums.

→
3

Consume & Scale

Pay per capability based on actual usage with full transparency.

Frequently asked questions

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    Resources and insights

    Blog

    AI Agent for IT Event Management: From Noise into Actionable Signals​

    Read more

    eBook

    IT Event Management – The Autonomous way​

    Read more

    Infographic

    Agentic AI Infographic

    Read more

    Get started with Digitate

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    Digitate - Autonomous Enterprise Software

    What we solve

    Digitate’s empowers organizations to transform their operations with intelligence, insights, and actions.​

    Platform Overview
    Products

    ignio AIOps

    Redefining IT operations with AI and automation

    ignio AI.Workload Management

    Enabling predictable, Agile and Silent batch operations in a closed-loop solution

    ignio AI.ERPOps

    End-to-end automation for incidents and service requests in SAP

    ignio AI.Digital Workspace

    Autonomously detect, triage and remediate endpoint issues

    ​ignio Cognitive Procurement

    AI-based analytics to improve Procure-to-Pay effectiveness

    ignio AI.Assurance

    Transform software testing and speed up software release cycles

    What we do

    Digitate helps enterprises improve the resilience and agility of their IT and business operations with our SaaS–based platform.

    Platform Overview
    Platform

    ignioâ„¢ Platform

    ignio™, Digitate’s SaaS-based platform for autonomous operations, combines observability and AIOps capabilities to solve operational challenges

    Industries

    Autonomous IT Solutions for the Modern Industry

    AI Agents

    ignio’s AI agents, with their ability to perceive, reason, act, and learn deliver measurable business value and transform IT operations.​

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    Reference Guides

    Guides cover AIOps and SAP automation examples, use cases, and selection criteria

    White Papers and POV

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    Who we are

    At Digitate, we’re committed to helping enterprise companies, realize autonomous operations.

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