Executive summary 

The Enterprise AI Survey conducted by Digitate in collaboration with Sapio Research states that the journey of enterprise automation and AI adoption has evolved significantly. The initial waves focused primarily on improving accuracy, efficiency, and reducing costs. Now, the next phase, Agentic AI, is transforming this shift from mere automation to dynamic collaboration. 

Agentic AI systems stand out because they can interpret ever-changing conditions, reason through uncertainty, and engage in goal-driven workflows. Unlike traditional systems that follow predefined instructions, these AI agents collaborate both with other systems and humans to deliver meaningful outcomes. This advancement also reshapes the role of humans in the workplace. Instead of simply managing systems, IT and business leaders are now orchestrating a collaborative environment where AI agents act as digital teammates – proactive, context-aware, and continuously learning through feedback. 

Rising expectations and early adoption 

In our recent survey conducted with Sapio Research across 600 IT decision-makers from large North American organizations, a clear picture emerged: IT has become the primary proving ground for enterprise AI, with adoption outpacing every other business function. We explored that story in IT as the Proving Ground for AI: Driving Enterprise Innovation. 

As AI matures within IT, the gains are beginning to ripple outward, and enterprises are already feeling the shift. Here’s what it reveals: 

  • 62% of organizations expect Agentic AI to support new or previously unhandled functions. 
  • 54% anticipate AI agents acting as workflow or personal assistants, working side-by-side with humans, helping automate contextual, daily activities. 
  • 53% foresee Agentic AI facilitating full automation at the departmental level. 
  • 52% believe Agentic AI will fundamentally reshape key tasks within their roles. 

Adoption is especially strong in areas demanding adaptive, decision-focused systems, including IT operations, customer support, automated reporting, and software development. Across these domains, Agentic AI is already driving significant improvements in service quality, responsiveness, and predictive accuracy. 

Among various AI Agent use cases, customer self-service and reporting & analytics have emerged as the most successful, outperforming traditional AI tools. Particularly notable, 67% of organizations that are high adopters of AI identify reporting & analytics as the area where AI Agents deliver the greatest impact, highlighting the Agentic AI’s powerful role in enhancing human skills. 

You can download the report, Agentic AI and Future of Enterprise IT. You can also click here to listen to our recent podcast with Avi Bhagtani, CMO at Digitate, as he parses through the survey responses, explains what the numbers tell us, and discusses what it means to move from an exploratory phase of AI usage to integrating these tools into our day-to-day lives. 

Deployment plans and strategic business impact 

Agentic AI isn’t just another technological upgrade – it signals a fundamental shift in operational models. 2026 will see deployment plans across IT domains point to widespread growth. Momentum is especially strong in: 

  • Cost optimization (65%) 
  • Proactive problem management (55%) 
  • Cybersecurity (53%) 

Many enterprises recognize that Agentic AI enhances intelligent decision-making by providing unique insights and foresight beyond static systems, and they also see it as a valuable tool for extending human capabilities in complex roles, especially in IT and operations. 

This evolution represents a convergence of automation, analytics, and autonomy. The fusion amplifies human expertise, accelerates decision-making, and unlocks tangible business value. 

The promise of Agentic AI 

Agentic AI is reshaping the future of enterprise operations by transforming passive automation into active collaboration. Organizations that embrace this shift can expect not only improved efficiency and cost savings but also empowered workforces and enriched decision-making processes. As AI Agents become trusted digital teammates, they will drive innovation and competitive advantage in a rapidly evolving business landscape. 

Why Digitate? 

Digitate stands at the forefront of intelligent automation, delivering innovative solutions that streamline business processes and drive operational excellence. By leveraging advanced AI/ML technologies, Digitate empowers organizations to accelerate digital transformation with greater efficiency and agility. Discover how Digitate can redefine your business outcomes. Request a demo today. 

Download the report here: Agentic AI and Future of Enterprise ITÂ