Digital Transformation of Engie’s Utility Operations with ignio AI.ERPOps
Improving resiliency and customer experience for the largest global independent power producer
Engie has always ensured to provide the best customer experience and services to its over 8.5 million consumers that generates revenues of up to 10 million Euros per day. Hence, any disruption in its services can result in substantial revenue losses. Reasons can range from incorrect invoicing, missed payment processing, unavailability of service delivery, human errors owing to manual operations, and so on.
With ignio, Engie:
- Achieved 95% reduction in MTTR(Mean time to resolve)
- Improved customer experience
- Reduced revenue leakage
