Making Patch Management and Order Reconciliation Autonomous with ignio
ignio helped Woolworths save AU$250,000 in operational costs a year
Woolworths is Australia’s largest supermarket chain, with 33% market share in 2019 and over 1,000 stores around the country. To stay competitive, it must provide an unmatched customer experience. And to ensure shoppers choose its stores over and over again, the back end operations need to be flawless.
Woolworths wanted to automate the patch management process for applications that are critical for supporting day-to-day store operations.
With ignio, Woolworths:
- Reduced daily order-related incidents by 10
- Saved 75% effort per month in patching activities
- Reduced 50% cycle time by streamlining the patch management process
