INDUSTRY
Digitate for Retail
Transform Retail Operations with AI and Intelligent Automation.
Retail enterprises face challenges like never before, from supply-chain interruptions to ever-increasing shopper demands for more personalization and better promotions. Successful retail operations depend on high-performing underlying technology platforms to connect far-flung physical and online stores, provide just-in-time service, and ensure smooth omni-channel experience. But every minute of downtime, or empty store shelves drain revenue and raises the risk that customers might walk away forever. Plus, IT teams rushing from incident to incident do not have time to focus on innovations required to drive future business competitiveness.
Smooth retail operations depend on robust technology
Digitate for Retail streamlines daily retail readiness and eliminates system failures so that retail IT teams spend less time in resolving incidents and more time on innovations.
Digitate combines AI, domain-specific Machine Learning models, and Intelligent Automation with deep knowledge of retail operations, to learn how the entire retail IT ecosystem operates, track health of key functions and processes, detect and diagnose problems, proactively solve them, even predict, and prevent them.
The retail solution is built on award winning ignio™ AIOps platform, successfully deployed by more than 50 global leading retailers and Fortune 500 companies, to fundamentally transform their retail operations.
With Digitate, retail enterprises can assure resilient operations for critical business functions across retail stores, ecommerce, and warehouses; reduce supply chain vulnerabilities, ensure business workflows like stock replenishments and deliveries are completed on-time, ensure timely data-sync across various applications systems, POS and ERP, plan for peak demands, and ensure 24*7 system availability and performance of ecommerce sites and digital stores
Minimize dollar lost due to downtime
With improved availability and performance of key retail applications, ecommerce sites, and digital platforms.
Improve customer satisfaction
By reducing instances of missing orders, stuck payments, price and promotion discrepancies and other issues which impact customers.
Plan for peak seasons
Predict issues in advance and plan for peak season demands and ensure agility to respond to changes.
Ensure smooth supply chain and inventories
Meet business SLAs with on-time completion of stock replenishments, order shipments, printing, and other key functions.
Leverage AI and Intelligent Automation to transform from reactive to proactive retail operations
Monitor Business Functions
Track health of key business functions and business KPIs, and their associated IT across the technology stack to ensure availability and performance.
Improve ERP Operations
Ensure health of retail ERP operations by avoiding master & transactional data errors.
Monitor Business Transactions
Ensure health of data flow across applications and platforms for POS Transactions, eCommerce transactions as other key business transactions.
Enhance Workload Management
Ensure SLA compliance of all batch jobs driving key retail functions, predict and resolve incidents and plan for peak demands.
Find out more about the solution
Solution Brief
Know how Digitate for Retail solution can help improve the resilience of your retail business operations.
Case Study
Know how Walgreens Boots Alliance Partnered with Digitate to transform their organizational change journey.
Customer Video
Key excerpts from The Total Economic Impact™ Of Digitate ignio ™, a study by Forrester Consulting, commissioned by Digitate, highlighting how Digitate helped a retail customer to get quantifiable improvements.
White Paper
Learn how retail observability can help the retailers deliver better customer experience and retain customers.
See Digitate solution in action
