Autopilot your IT operations
Address outages and downtime with speed and precision, using closed-loop AIOps to ensure your airline IT systems are up and running 24×7
Tight schedules, expensive assets, high stakes
Airlines need to ensure that all their applications work perfectly in sync because of the nature of their business – time-sensitive and high-stakes. A minor background service outage can potentially ground planes, resulting in the loss of millions of dollars a day. Customer service can fumble during fare sales or weather delays if IT systems can’t manage a spike in queries.
Digitate can help. Our award-winning, cloud-based ITOps platform, ignio™, combines context, insights, and intelligent automation to resolve and prevent issues autonomously.
Ensure 24×7 availability of key business applications
Predict and prevent outages
Improve customer experience and flight readiness
Make your IT crew more effective while shrinking MTTR and MTTD
React more nimbly to unplanned shifts in demand or capacity
Reduce operating costs
Ensure 24×7 availability of customer-facing applications
The ignio AIOps platform deploys proactive health checks that ensure all your customer-facing applications, whether web check-in portals or kiosks, are accessible around the clock. It ensures that data flows seamlessly across inventory, reservation, and departure platforms, detects any anomalies in the transactions, and fixes them proactively and autonomously. All this helps boost uptime and deliver an unmatched customer experience, especially during sales and other peaks in demand.
Predict and prevent outages
The AI-powered ignio platform collects data from different layers of IT infrastructure and creates a blueprint of all the applications, devices, and infrastructure. It applies artificial intelligence and machine learning algorithms to spot deviations from normal system health and predict future issues and outages. With these insights, IT operations teams can prepare themselves and the system for future disruptions. This helps boost resilience and lower risks and costs due to outages.
Faster, noiseless IT operations
ignio’s intelligent incident management capacity helps IT operations teams sort through and focus on critical alerts generated by various monitoring tools and identify the cause of the problem quickly. This significantly reduces the time to diagnosis and remediation. ignio also fixes issues autonomously with pre-defined actions, including cloud operations, configuration, patching, provisioning, and security compliance. This results in better situational awareness and handling, such as when weather forces mass cancellations or schedule changes and IT systems are burdened with millions of queries.