As enterprises go through digital transformations, business users need to make faster, better-informed decisions in order to stay competitive. There are plenty of software tools available to automate business functions and provide critical information.  

However, adopting state-of-the-art business applications can solve one set of problems for an organization but generate another: Monitoring, maintaining, and streamlining their complex functions. This is especially the case for organizations that use SAP, one of the biggest vendors of enterprise software, because its S/4 HANA applications often automate multiple mission-critical functions such as manufacturing, payments, HR, and supply-chain planning. 

To reduce required support efforts, gain transparency into application health, and improve user experience, profitability, revenue, and customer satisfaction, Digitate is expanding and improving its ignio AI.ERPOps product as part of the powerful new Eagle release. 

ignio AI.ERPOps helps SAP users and implementers more effectively run core SAP operations including incident management, service requests, application security, IT policy compliance, analytics, proactive capacity and problem management, master data management, and IDoc/transactional data correction. 

The latest release will have 275+ out-of-the-box catalog items for SAP applications including ECC, S/4HANA, and Solution Manager. You can customize more use cases by using ignio Studio. Also, more SAP applications such as SuccessFactors, Ariba, and SAP Process Integration/Process Orchestration can be integrated with the ignio AI.ERPOps extension. 

Key highlights of this release: 

  • Enhanced user interfaces through mobile devices, email, ITSM, and chatbots. 
  • Improved user-friendly dashboards with analysis, reporting, and business transactions KPIs. 
  • Better performance, improved capacity, and problem management. 
  • Support for the latest S/4HANA release and business partner master data.  
  • Overall reduction of support cost, manual tasks, time to market, and mean time to resolve (MTTR). 

What is in it for customers?

Optimizing your supply chain operations 

Inconsistent master data management and IDoc issues are two major concerns in any organization’s SAP landscape. Clean master data is critical for organizations, so inconsistencies here can lead to larger business impacts, such as hiccups in the supply chain. Organizations struggle to maintain clean master data and resolve issues on time.  

With ignio AI.ERPOps’ master data functional consistency check for SAP ECC and S/4HANA, organizations will have cleaner master data, fewer application issues, and smooth supply chain operations. With the business partner functional checks, this capability helps prevent order-to-cash, procurement, and supply chain failures. It also provides end-to-end visibility of business transactions, for both users and support teams, with an intuitive dashboard. 

ignio AI.ERPOps also has enhanced its IDoc management capability by adding autonomous resolution to certain IDoc failures and support to multiline IDocs. With this capability, an enterprise can have automated checks for 100% of inbound and outbound IDocs. ignio AI.ERPOps can now also identify issues, send failure notifications, and apply self-heal to make core business transactions, error-free. This speeds up on-time processing of IDocs, ensuring timely orders, deliveries, invoicing, purchase order creation, pricing verification, material transactions, and more.  

In addition, the 100% automated service request management and incident management capabilities have added ready ITSM integration. This helps to quickly resolve supply chain incidents in areas such as order-to-cash, finance, and procure-to-pay. This will also help ensure on-time financial month-end closing to avoid penalties, timely payment to vendors so as not to miss discounts, and so on.  

Making BASIS administration work efficiently

SAP BASIS can be considered the foundation of the SAP landscape. This application needs a trained SAP BASIS administrator (often a team) to troubleshoot issues and ensure smooth functioning of the entire SAP system. However, manual BASIS administration is inefficient and loaded with challenges. ignio AI.ERPOps applies intelligent automation in a wide range of capabilities to BASIS administration, to relieve stress from BASIS administrators, minimize human errors, and make your BASIS administration smarter. 

Managing SAP jobs is one of the troublesome areas of BASIS operations. In the Eagle release, we focus on enhancing the Job Management functionality. This release will integrate ignio AI.ERPOps with ignio AI.Workload Management to manage and self-heal SAP jobs, using an intuitive dashboard to ensure availability of core business operations and offer convenient reporting and analytics.  

Another integration is built with proactive capacity and problem management of ignio AIOps to ensure SAP ECC and S/4HANA are performing better for faster business operations and an improved user experience. The AI engine within ignio AIOps provides analytics, insight, and data validation of Solution Manager technical monitoring KPIs. 

Yet another capability introduced in this Eagle release is transport impact assessment. This will mitigate the risk of moving transports from development to quality assurance to production and help avoid outages. It also adds enhancements such as ABAP dump analysis with recommendations, Solution Manager alert management, and analytics.

Ensuring your systems and business processes are healthy

Maintaining SAP system and business process health requires substantial manual work every day, including monitoring application servers, business processes, and checking for locked entries.  

The new release includes an SAP system health check for SAP ECC and S/4HANA. This entails automated code checks for technical and functional transactions, along with autonomous issue resolution. Further, business transaction checks for order-to-cash, procurement, and supply chain business transactions offer complete visibility of the business functions, which supports more timely billing, delivery, invoicing, and so on. This in turn improves customer satisfaction, revenue, and user experience.  

Yet another important capability is a HANA database check, which ensures HANA database functions are error-free. Similarly, the Web UI check capability ensures web UI-related functions are error-free. 

ignio AI.ERPOps helps stakeholders reduce SAP operational costs and mitigate risk to their core business transactions and operations. Using ignio AI.ERPOps in your SAP operations will prevent business transaction failures and improve customer experience, help grow revenue, increase profitability, and stay competitive in the digital world. 

For more details on ignio AI.ERPOps, click here.