Skip to content
  • Products

      Products

      ignio AIOps

      Redefining IT Operations with AI and Automation

      • ignio Observe
      • ignio CloudOps

      ignio AI.Workload Management

      Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

      ignio AI.ERPOps

      End-to-end automation for incidents and service requests in SAP

      ignio AI.Digital Workspace

      Autonomously Detect, Triage and Remediate Endpoint issues

      ​ignio Cognitive Procurement

      AI-based analytics to improve Procure-to-Pay effectiveness

      ignio AI.Assurance

      Transform software testing and speed up software release cycles

      Let us demonstrate the power of Automation to transform your enterprise.
      Request a Demo
  • Solutions

      Solutions

      Business Health Monitoring

      Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

      IDoc Management for SAP

      Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

      Digitate for Retail

      Streamline daily retail readiness with AI and Automation

      IT Event Management

      Prevent outages with Predictive Intelligence and Autonomous Event Management

      Business SLA Prediction

      Never miss a business SLA with AI-powered monitoring and predictions

      Artificial Intelligence and Machine Learning
      Read More
  • Resources

      Resources

      Analyst Reports

      Discover what the top industry analysts have to say about Digitate

      Blogs

      Explore Insights on Intelligent Automation from Digitate experts

      ROI

      Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

      Case Studies

      Learn how Digitate ignio helped transform the Walgreens Boots Alliance

      Trust Center

      Digitate policies on security, privacy, and licensing

      e-Books

      Digitate ignio™ eBooks Provide Insights into Intelligent Automation

      Infographics

      Discover the Capabilities of ignio™’s AI Solutions

      White Papers and POV

      Discover ignio White papers and Point of view library

      Webinars & Events

      Explore our upcoming and recorded webinars & events

  • About

      About Us

      Leadership

      We’re committed to helping enterprise companies realize autonomous operations

      Newsroom

      Explore the Latest News and information about Digitate

      Partners

      Grow your business with our Elevate Partner Program

      Academy

      Evolve your skills and get certified

      Contact Us

      Get in Touch or Request a Demo

      Let us demonstrate the power of Automation to transform your enterprise.
      Request a Demo
Request a Demo
Search
Close this search box.
BLOG

We’re not bluffing: Poker and other games are good models of the autonomous enterprise

By Ugo Orsi

As I was sitting down to write this piece during the year-end holidays, I wondered if you played any games during your time off, especially chess or poker. If you did, you would have gotten some good training on where and how to apply machine learning and artificial intelligence for your organization’s autonomous enterprise journey. 

When we at Digitate say, “autonomous enterprise,” we mean an enterprise powered by machines and driven by humans. Machines fulfill highly repetitive or defined tasks, while strategic, decision-making tasks are driven by humans.  

You may think that rule means it’s easy to decide which tasks can be assigned to machines. But as AI and ML continue to become more sophisticated and powerful, the line dividing machine tasks from human ones keeps moving. However, the distinguishing factor remains the same: Whether the task under consideration handles data in a defined or undefined way.  

  1. Defined: Activities in the defined cluster offer all the information (data) and instructions that you need to perform them. No information is hidden, and the specific instruction to use can be calculated using the data available. Defined data activities are ripe to be machine-managed. 
  2. Undefined: Activities in this cluster do not offer all the necessary information to perform. Intuition, interpretation, analysis, deduction, and guessing are required. Undefined data activities do not adapt well to machine management. 

Games that are prime examples of these two clusters are chess and poker, respectively. These categories were first defined by pioneering mathematician and computer scientist John von Neumann (who literally wrote the book on game theory).  

 I was reminded about von Neumann’s distinction when I recently attended a speech by scholar and poker champion Maria Konnikova that covered some of the points below. 

First, think about a chess game. It has a defined set of pieces with specific roles, a clear set of rules, and a defined space (the chess board). All data is on display for both players, with no hidden information (and no ambiguity about whether a move is legal or not). The total number of all possible moves is very high, but not infinite. This means a machine equipped with a good set of algorithms and enough computing power can beat any chess champion. (In fact, this first happened a quarter-century ago.) 

Now think about poker. It also has a defined set of pieces (a deck of cards), a set of rules, and a defined space (the card table). However, not all information is on display; in fact, the central mechanism of poker is to guess which cards your opponents secretly hold, and then successfully predict how they will bet. The game must be played by assumptions, clues, and intuitions about both the cards available and human behavior under specific emotional pressures.  

Know when to fold ‘em? That does not compute

Here is the major difference: Machines do not do well when not all the necessary information is available.  

While I understand that people might object that AI is progressing and it is mimicking human intelligence, I stress that there is no commercial application of such solutions yet. At least for the next few years, it’s still the case that machines are not good poker players. 

Looking at an enterprise end to end, it’s closer to poker than chess because often not all data are available. Decision-making is often driven by limited data, information interpretation, and intuition.  

Machines are very effective and efficient at managing tasks with a clear set of data and a well-defined set of roles.  In many enterprises, operations from sales to HR are categorized by a clear set of information and a well-defined set of roles, also known as Standard Operating Procedures. In IT operations, where I’ve spent my career, 80% of tasks can be machine-managed. 

So, if you can get 80% of your Standard Operating Procedures automated, your organization can: 

  • Increase customer satisfaction (shorter Mean Time to Recover/MTTR, more efficient incident management, better coverage) 
  • Decrease operating cost (better utilization of IT operational support) 
  • Increase your workforce’s satisfaction (through greater control of operations, no more trivial tasks, and mitigating the IT talent shortage) 
  • Gain more negotiating power for the internal IT owner over system integrators and other external experts (because tribal operational knowledge has now been transplanted inside a machine). 

The typical journey towards an autonomous enterprise usually moves through these phases:  

  1. Manual: There is no support by machines; all tasks are executed by humans. 
  2. Augmented: There are specific routines that alleviate repetitive tasks, but these routines are triggered by humans. (This is the most common nowadays.)  
  3. Automated: The machine reacts to a ticket, triggering a specific routine to solve the problem.  
  4. Autonomous: Machines suggest and execute actions to prevent incidents or improve overall performance. Usually there is a supervisory period where the human is “teaching” or modeling actions for the machine to take, which later it will execute with no supervision.  

At Digitate, we built our flagship ignio platform to become fully autonomous. After its “learning” period ignio’s proprietary machine learning algorithm can filter out excess information generated by the production environment, focusing only on the activities needed to improve or rectify the situation. ignio can access a library of more than 10,000 customizable use cases to cover any possible action. 

ignio eliminates the noise to focus on what actions need to be taken. 

Staying one move ahead with autonomous operations

Like any good chess computer program, ignio has a library of moves (use cases) to apply when a situation occurs. Of course, at the beginning ignio will seek human approval before executing the use case. But when the machine learning period is over, ignio is ready to self-heal technical issues. 

The bottom line: ignio is designed to be an autonomous enterprise solution for IT operations. ignio focuses on the whole landscape, not just single aspects such as data flow, ticket management, or monitoring. ignio is not merely a tool for a specific need, but rather a solution to make the IT autonomous enterprise a reality.  

To see ignio in action, click here to request a demo.  

Related

Share

Recent Posts

Stop blowing your money in the cloud

March 29, 2023

Bursting common workload management myths

March 28, 2023

Combine the power of ITSM and AIOps to fuel Autonomous Operations

March 27, 2023

Statistical significance tests: A statistical way to compare data populations

March 23, 2023

With better business transaction monitoring, enterprises move away from manual tasks, curb revenue loss

March 7, 2023

How not to waste a trillion dollars on digital transformation: Partner properly with ITOps

March 1, 2023
Author

Ugo Orsi

Chief Customer Officer | Digitate
Contacts
Head Office

5201 Great America Parkway Suite 522
Santa Clara, CA 95054 USA

Twitter Linkedin Youtube Facebook Instagram
Company
  • About Digitate
  • Partner With Us
  • Newsroom
  • Blogs
  • Contact Us
Support
  • Data Privacy Notice
  • Website Use Terms
  • Cookie Policy Notice
  • Trust Center
  • Cookies Settings
Stay Connected
© Tata Consultancy Services Limited, 2023. All rights reserved
Products

ignio AIOps

Redefining IT Operations with AI and Automation

  • ignio Observe
  • ignio CloudOps

ignio AI.Workload Management

Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

ignio AI.Digital Workspace

Autonomously Detect, Triage and Remediate Endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Solutions

Business Health Monitoring

Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

IDoc Management for SAP

Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

Digitate for Retail

Streamline daily retail readiness with AI and Automation

IT Event Management

Prevent outages with Predictive Intelligence and Autonomous Event Management

Business SLA Prediction

Never miss a business SLA with AI-powered monitoring and predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the Latest News and information about Digitate

Partners

Grow your business with our Elevate Partner Program

Academy

Evolve your skills and get certified

Contact Us

Get in Touch or Request a Demo

Request a Demo
Products

ignio AIOps

Redefining IT Operations with AI and Automation

  • ignio Observe
  • ignio CloudOps

ignio AI.Workload Management

Enabling Predictable, Agile and Silent Batch Operations in a Closed-loop solution

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

ignio AI.Digital Workspace

Autonomously Detect, Triage and Remediate Endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Solutions

Business Health Monitoring

Proactively Monitor Retail and eCommerce Health to deliver optimal customer experiences

IDoc Management for SAP

Monitor, Prioritize and Resolve IDoc issues to ensure business continuit

Digitate for Retail

Streamline daily retail readiness with AI and Automation

IT Event Management

Prevent outages with Predictive Intelligence and Autonomous Event Management

Business SLA Prediction

Never miss a business SLA with AI-powered monitoring and predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the Latest News and information about Digitate

Partners

Grow your business with our Elevate Partner Program

Academy

Evolve your skills and get certified

Contact Us

Get in Touch or Request a Demo

Request a Demo