Digital Transformation of SAP Operations with Ignio AI.ERPOps
Reduced non-productive hours and eliminated the need for manual monitoring for Leading Swedish Retail Customer
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Schedule a DemoUncovering the business context
Large retail businesses like Amazon are taking over the retail market like a storm. Other businesses need to undergo Digital Transformation to sustain. Hence, major retail enterprises need to upgrade their legacy systems and scale their IT operations to gain agility and resiliency in their business operations to challenge the competition.
End-to-End User Access Management through Service Request Automation
The Challenge
Users raise up to 100 service requests to the AMS team per month. The AMS team validates the approvals, logs into the Solution Manager CUA (Central User Administration) to perform the task manually, verifies the request, completes it and notifies the user. The entire manual process consumes up to 3-4 hours for each request. Number of requests are expected to increase by approximately 10 times post the S/4 HANA migration
The Solution — ignio ERPOps
With ignio, the entire process is completed within four minutes. Self service catalog forms are introduced with ignio ITSM integration and the entire process from verifying approvals, performing the task, verifying the completion and notifying the user of the task completion is automated
Measurable Value Across Every Dimension
Proactive alerting has helped reduce the impact to business teams while also increasing the MTTR and reducing the nonproductive hours of the finance team
Indirect Saving of ~ 0.2M SEK (Swedish Krona)/Year
Helping the business during security audits
Reducing manual efforts, thus allowing the team to focus on strategically important tasks
Substantial reduction in manual efforts and human errors
Seamless transaction flow by maintaining the active state of communication channel
