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Enterprise AI & Automation Software Solutions - Digitate

Data Privacy Notice China

Digitate Data Privacy Notice.

You have reached the Digitate privacy addendum for China mainland. To go back to the general Digitate privacy notice, please click here.

1. FOR RESIDENTS OR DATA SUBJECTS IN MAINLAND OF THE PEOPLE’S REPUBLIC OF CHINA (“PRC” or “CHINA”)

When we collect, store, use, process, transfer, provide, disclose and delete (for purpose of addendum of China, collectively referred to as the “Process”,  “Processing” or “Processed”) your personal information, we shall be subject to the relevant legal basis and principles under the PRC Personal Information Protection Law (“PIPL”) and other relevant laws. Below you will find the additional specific provisions applicable to you as a resident or data subject within China.

CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

Where it is necessary for us to provide your personal information to a recipient outside the territory of China due to any business need or any other need, we will inform you of the name and contact information of the overseas recipient, the purpose and method of the Processing, and the type of personal information involved, as well as the way for you to exercise your rights provided for by the PIPL against the overseas recipient.

We will take necessary measures to ensure that the activities of Processing of your personal information carried out by overseas recipients meet the standards of personal information protection provided under the PIPL.

We will not provide any of your personal information stored within the territory of China to a foreign judicial or law enforcement body, unless approved by the relevant PRC authorities.

CONSENT

The legitimate interest under the General Data Protection Regulation may not be applicable in China. We will obtain your consent for Processing of your personal information as required by the PIPL and other relevant laws.

In the event of any change of the purpose or method of Processing or the type of personal information we Process, we will re-obtain your consent.

We will secure your separate consent in the following data Processing activities:

  • Processing of sensitive personal information;
  • Use of personal information in automated decision-making;
  • Provision of personal information to another personal information processor
  • Disclosure of the personal information we Processed; or
  • Provision of personal information to an overseas recipient.

PERSONAL INFORMATION PROTECTION IMPACT ASSESSMENT

Prior to conducting any of the following activities, we will conduct a personal information protection impact assessment and keep a record of Processing. The personal information protection impact assessment reports and records of Processing will be retained for at least 3 years:

  • Processing of sensitive personal information;
  • Use of personal information in automated decision-making;
  • Contracting of the Processing of personal information to another party, provision of personal information to another personal information processor, or disclosure of the personal information;
  • Provision of personal information to an overseas recipient; or
  • Any other activity of Processing of your personal information that will have a material impact on personal rights and interests.

YOUR RIGHTS

Changes to your personal information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Your rights in connection with personal information

Under certain circumstances, by law you have the following rights:

  • Right to know and make decisions. You have the right to be informed and to decide on the Processing of your personal information, as well as the right to restrict or deny other person from the Processing of your personal information, unless otherwise provided by the relevant laws and regulations of PRC.
  • Right to access and make copies. You have the right to access or make copies of your personal information from us, unless otherwise provided by the relevant laws and regulations of PRC.
  • Right to transfer. We will provide a way for transfer where you request to transfer your personal information to another personal information processor you designate, provided that the conditions prescribed by the PRC national cybersecurity authority are met.
  • Right to correct and complete. Where you discover that your personal information is incorrect or incomplete, you have the right to request us to correct or complete your personal information.
  • Right to delete. We will delete your personal information under the circumstances required by the PIPL. In case we fail to do so, you have the right to request the deletion in such circumstances as described by the law.</br/>
    However, where the retention period prescribed by the relevant laws and regulations of PRC has not expired, or it is technically difficult to delete the personal information, we will cease the Processing of the personal information, except for the storage and any necessary measure taken for security protection.
  • Right to request explanation. You have the right to require us to explain our rules of Processing of personal information.
  • Right to withdraw. You have the right to withdraw your consent to the Processing of your personal information carried out based on your consent. We will provide an easy way to withdraw consent. Your withdrawal of consent shall not affect the validity of any activity of Processing of your personal information already carried out before the withdrawal based on your consent.

We establish an accessible mechanism for receiving your requests above to exercise your rights. We will provide an explanation of reasons where any of your request to exercise your rights is not practical.

PRIVACY STATEMENT ENQUIRES AND COMPLAINTS

We have appointed Data Protection Officers (DPOs) in China to oversee compliance of TCS/Digitate with PIPL and other applicable data protection laws, the privacy notice and this addendum. If you want to exercise one of the above rights in connection to your personal information or if you have any queries or complaints about our privacy notice or how we handle your personal information, please contact us at dpo.china@tcs.com

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10th Floor, Suite #1000
Santa Clara, CA 95054

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Products

What we solve

Digitate’s empowers organizations to transform their operations with intelligence, insights, and actions.​

Platform Overview
Products

ignio AIOps

Redefining IT operations with AI and automation

  • ignio Observe
  • Cloud Visibility and Cost Optimization
  • Business Health Monitoring
  • IT Event Management

ignio AI.Workload Management

Enabling predictable, Agile and Silent batch operations in a closed-loop solution

  • Business SLA Prediction

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

  • IDoc Management for SAP

ignio AI.Digital Workspace

Autonomously detect, triage and remediate endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Platform

What we do

Digitate helps enterprises improve the resilience and agility of their IT and business operations with our SaaS–based platform.

Platform Overview
Platform

ignio™ Platform

ignio™, Digitate’s SaaS-based platform for autonomous operations, combines observability and AIOps capabilities to solve operational challenges

Industries

Autonomous IT Solutions for the Modern Industry

  • BFSI
  • Retail
  • Healthcare & Life Sciences
  • Travel & Hospitality
  • Consumer Packaged Goods

AI Agents

ignio’s AI agents, with their ability to perceive, reason, act, and learn deliver measurable business value and transform IT operations.​

  • AI Agent for IT Event Management
  • AI Agent for Incident Resolution
  • AI Agent for Cloud Cost Optimization
  • AI Agent for Proactive Problem Management
  • AI Agent for Business SLA Predictions

Resources

Looking for something?

Discover how we empower customer success and explore our latest eBooks, white papers, blogs, and more.

Blogs
Podcasts
Customers Success
Omdia Research Report
Resources

Analyst Reports

Discover what top industry analysts have to say about Digitate​

ROI

Get insights from the Forrester Total Economic Impact™ study on Digitate ignio

Webinars & Events

Explore our upcoming and recorded webinars & events

Infographics

Discover the capabilities of ignio™’s AI solutions

Blogs

Explore insights on intelligent automation from Digitate experts

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks provide insights into intelligent automation

Podcasts

Explore our upcoming and recorded podcast

Case Studies

Learn how businesses overcame key AI-driven automation issues

Reference Guides

Guides cover AIOps and SAP automation examples, use cases, criteria

White Papers and POV

A library of in-depth insights and actionable strategies

About Us

Who we are

At Digitate, we’re committed to helping enterprise companies, realize autonomous operations.

Integration
Channel Partner
Technology Partner
Azure Marketplace
Resources

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the latest news and information about Digitate

Partners

Grow your business with our Elevate Partner program

Academy

Evolve your skills and get certified

Contact Us

Get in touch or request a demo

Search
Request a Demo
Contact Us
Products

What we solve

Digitate’s empowers organizations to transform their operations with intelligence, insights, and actions.​

Platform Overview
Products

ignio AIOps

Redefining IT operations with AI and automation

  • ignio Observe
  • Cloud Visibility and Cost Optimization
  • Business Health Monitoring
  • IT Event Management

ignio AI.Workload Management

Enabling predictable, Agile and Silent batch operations in a closed-loop solution

  • Business SLA Prediction

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

  • IDoc Management for SAP

ignio AI.Digital Workspace

Autonomously detect, triage and remediate endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Platform

What we do

Digitate helps enterprises improve the resilience and agility of their IT and business operations with our SaaS–based platform.

Platform Overview
Platform

ignio™ Platform

ignio™, Digitate’s SaaS-based platform for autonomous operations, combines observability and AIOps capabilities to solve operational challenges

Industries

Autonomous IT Solutions for the Modern Industry

  • BFSI
  • Retail
  • Healthcare & Life Sciences
  • Travel & Hospitality
  • Consumer Packaged Goods

AI Agents

ignio’s AI agents, with their ability to perceive, reason, act, and learn deliver measurable business value and transform IT operations.​

  • AI Agent for IT Event Management
  • AI Agent for Incident Resolution
  • AI Agent for Cloud Cost Optimization
  • AI Agent for Proactive Problem Management
  • AI Agent for Business SLA Predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

Reference Guides

Guides cover AIOps and SAP automation examples, use cases, and selection criteria

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Who we are

At Digitate, we’re committed to helping enterprise companies, realize autonomous operations.

Integration
Channel Partner
Technology Partner
Azure Marketplace
Resources

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the latest news and information about Digitate

Partners

Grow your business with our Elevate Partner program

Academy

Evolve your skills and get certified

Contact Us

Get in touch or request a demo

Request a Demo
Digitate - Autonomous Enterprise Software
Products

What we solve

Digitate’s empowers organizations to transform their operations with intelligence, insights, and actions.​

Platform Overview
Products

ignio AIOps

Redefining IT operations with AI and automation

  • ignio Observe
  • Cloud Visibility and Cost Optimization
  • Business Health Monitoring
  • IT Event Management

ignio AI.Workload Management

Enabling predictable, Agile and Silent batch operations in a closed-loop solution

  • Business SLA Prediction

ignio AI.ERPOps

End-to-end automation for incidents and service requests in SAP

  • IDoc Management for SAP

ignio AI.Digital Workspace

Autonomously detect, triage and remediate endpoint issues

​ignio Cognitive Procurement

AI-based analytics to improve Procure-to-Pay effectiveness

ignio AI.Assurance

Transform software testing and speed up software release cycles

Platform1

What we do

Digitate helps enterprises improve the resilience and agility of their IT and business operations with our SaaS–based platform.

Platform Overview
Platform

ignio™ Platform

ignio™, Digitate’s SaaS-based platform for autonomous operations, combines observability and AIOps capabilities to solve operational challenges

Industries

Autonomous IT Solutions for the Modern Industry

  • BFSI
  • Retail
  • Healthcare & Life Sciences
  • Travel & Hospitality
  • Consumer Packaged Goods

AI Agents

ignio’s AI agents, with their ability to perceive, reason, act, and learn deliver measurable business value and transform IT operations.​

  • AI Agent for IT Event Management
  • AI Agent for Incident Resolution
  • AI Agent for Cloud Cost Optimization
  • AI Agent for Proactive Problem Management
  • AI Agent for Business SLA Predictions

Resources

Analyst Reports

Discover what the top industry analysts have to say about Digitate

Blogs

Explore Insights on Intelligent Automation from Digitate experts

ROI

Get Insights from the Forrester Total Economic Impact™ study on Digitate ignio

Case Studies

Learn how Digitate ignio helped transform the Walgreens Boots Alliance

Trust Center

Digitate policies on security, privacy, and licensing

e-Books

Digitate ignio™ eBooks Provide Insights into Intelligent Automation

Infographics

Discover the Capabilities of ignio™’s AI Solutions

Reference Guides

Guides cover AIOps and SAP automation examples, use cases, and selection criteria

White Papers and POV

Discover ignio White papers and Point of view library

Webinars & Events

Explore our upcoming and recorded webinars & events

About Us

Who we are

At Digitate, we’re committed to helping enterprise companies, realize autonomous operations.

Integration
Channel Partner
Technology Partner
Azure Marketplace
Resources

Leadership

We’re committed to helping enterprise companies realize autonomous operations

Newsroom

Explore the latest news and information about Digitate

Partners

Grow your business with our Elevate Partner program

Academy

Evolve your skills and get certified

Contact Us

Get in touch or request a demo

Request a Demo