Driving Customer Success: The main reason why Omdia ranked us a leader in AIOps

By – Avi Bhagtani

(Chief Marketing Officer | Digitate)

Enterprises world-wide are digitally transforming at an accelerated pace. The need to improve resilience and maximize productivity has driven businesses to do more – at scale and speed. With the Covid-19 crisis, organizations that were already struggling to manage their business and IT operations are now further stretched. The need for supporting a remote workforce, managing employee productivity and securing against cybersecurity threats has accelerated the need for digital transformation with cloud and AI based solutions that are both scalable and robust.

One of the areas that is becoming vital to organizations’ success is the ability to quickly streamline their business and IT operations. AIOps, a rapidly emerging approach, is becoming front and center to address the demand for autonomous IT management solutions. Based on Omdia, the AIOps market is estimated to be worth $913 million in 2020, and it’s estimated to grow at a CAGR of 25.4% between 2020-2024. Last week, Omdia published its inaugural Universe AIOps Solution Vendor Comparison, 2021-22 Report.

We are both honored and privileged that Digitate has been named a market leader in this report. Our award-winning autonomous enterprise solution, ignio™ AIOps, has been at the forefront of solving key business and IT operation challenges for some of the world’s largest enterprises. By bringing in agility, predictability, and simplification to IT and business operations, we can ensure that organizations can achieve maximum business benefit from their investments and materialize their “digital-first” goals.

At Digitate, we are building the next generation of best-in-class solutions for our customers. With expansive investments in R&D, a rapidly growing engineering and data science team, and backed by a world-class customer success team; we are ready to solve tomorrow’s most complex challenges.

But, outside of this, what differentiates us from other vendors in this space?

It’s our customer-first approach that sets us apart and Omdia’s research validates that. After an in-depth review of the market, Omdia rated Digitate the leader in the overall customer experience dimension, with an average score of 92%. This was mainly due to Digitate’s 96% customer recommendation score, which was the leading score in the recommendation category. Omdia also created a matrix of capabilities, attributes, and features that it considers to be important now and in the next 12-18 months for the market. Our solution breadth scoring at 95% ensures that our customer investments are secure and future-proof.

In conclusion, Omdia states: “Digitate should appear on a shortlist for organizations that want automation and autonomous operational capabilities.”

We welcome you to read this report in detail here.

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